Senior Rep - Loss Prevention

Ally Financial • Lewisville, TX

259d • Onsite

About The Position

This position reviews and completes the fulfillment of tasks within policy and procedure and requires the identification and escalation of potential risks within each process. Job functions may include the investigation of payment history, reviewing accounts for repossession approval, and partnership with the multiple lines of business to resolve consumer issues. You will utilize strong organizational, data entry, analysis skills and the ability to escalate identified risks in your area of responsibility. This position may require the agent to be on call or work from home during building outages, catastrophic weather conditions, and business emergencies.

Requirements

• HS diploma or equivalent required.
• Associate degree strongly preferred in business or related field.
• Requires intermediate knowledge of Microsoft Office programs, high proficiency preferred.
• Excellent written and oral communication skills.
• Comprehension and judgment are required regarding applicability of guidelines or policies to specific situations.
• Able to work a flexible schedule which may include weekends, holidays, and overtime as necessary to meet business needs.
• Ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems.
• Previous experience in Collections or Recovery operations preferred.

Responsibilities

• Receive and fulfill requests from other departments within Ally.
• Complete a variety of control-based tasks.
• Assist in partnership with complaints.
• Utilizing multiple systems simultaneously.
• Adherence to laptop security, and work from home policies.
• Communicates clearly and concisely via written or verbal communication to provide exceptional customer service regarding routine and escalated requests.
• Perform qualitative review of individual situations, identify trends, and make recommendations to resolve issues.
• Support various business and/or department level projects.
• Work closely with Special Handling groups on complex accounts (Bankruptcy, SCRA, Replevin, Deceased, Fraud, etc.).
• Meet internal goal metrics and be self-driven to exceed those goals.
• Meet compliance and QC requirements.
• Identify and provide appropriate training as needed.

Benefits

• 11 paid holidays
• 20 paid time off days
• 8 hours of volunteer time off, yearly
• 401K retirement savings plan with matching and company contributions
• Student loan pay downs and 529 educational save up assistance programs
• Tuition reimbursement
• Employee stock purchase plan
• Flexible health and insurance options including medical, dental and vision
• Employee, spouse and child life insurance
• Short- and long-term disability
• Pre-tax Health Savings Account with employer contributions
• Healthcare FSA
• Critical illness, accident & hospital indemnity insurance
• Adoption, surrogacy and fertility assistance
• Paid parental and caregiver leave
• Dependent Day Care FSA
• Mentally Fit Employee Assistance Program
• Subsidized and discounted Weight Watchers® program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree