Senior Rep - CLP Dealer Support

Ally Financial • Lewisville, TX

231d • Onsite

About The Position

The Senior Representative for CLP Dealer Support is responsible for the handling of all administrative repossession procedures including fee approvals, repossession reassignments, managing inbox requests, communication with vendors and disposition accounts correctly. Representatives will be required to collaborate with other Ally departments, customers, and suppliers. You will utilize strong organizational, data entry, analysis skills and the ability to escalate identified risks in your area of responsibility.

Requirements

• Previous experience in Auto Finance operations preferred.
• Intermediate knowledge of Microsoft Office programs, Excel and PowerPoint, high proficiency preferred.
• Intermediate written and oral communication skills.
• Comprehension and judgment are required regarding applicability of guidelines or policies to specific situations; correlational intelligence strongly preferred when applying lessons learned from one experience to the next opportunity.
• Ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems.
• Strong negotiation skills.
• Knowledge of Ally systems preferred.
• Expert data entry and word processing skills.
• Ability to work well in a team setting and assist your peers in their absence.
• Strong listening skills, must be able to listen and follow direction.
• HS diploma or equivalent required.

Responsibilities

• Partner with our AE/UW/Dealer Management/Sales support teams to resolve repo-related inquiries.
• Utilize Microsoft Excel to format and complete daily reporting.
• Meet internal goal metrics and be self-driven to exceed those goals.
• Work closely with outside repossession companies, forwarders, and Skip Supplier.
• Work closely with Special Handling groups on complex accounts (Bankruptcy, SCRA, Replevin, Deceased, Fraud, etc.).
• Support various business and/or department level projects.
• Ability to work in a high-volume environment while achieving accuracy requirements.
• Collect information, coordinate activities with others, and resolve issues.
• Respond promptly to suppliers and customers on various requests.
• Effectively work on projects to determine risk versus benefit for potential process and/or procedure updates.
• Perform qualitative review of individual situations, identify trends, and make recommendations.
• Communicate via phone or email effectively and clearly on a daily, weekly, monthly basis with vendors to provide exceptional customer service regarding routine and escalated requests.
• Adhere to laptop security policies, and work from home policies as needed.
• Assist in partnership with complaints and escalations.
• Receive and fulfill requests from other departments within Ally.

Benefits

• 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly.
• Industry-leading 401K retirement savings plan with matching and company contributions.
• Student loan pay downs and 529 educational save up assistance programs.
• Tuition reimbursement.
• Employee stock purchase plan.
• Flexible health and insurance options including medical, dental and vision.
• Employee, spouse and child life insurance.
• Short- and long-term disability.
• Pre-tax Health Savings Account with employer contributions.
• Healthcare FSA.
• Critical illness, accident & hospital indemnity insurance.
• Total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Adoption, surrogacy and fertility assistance.
• Paid parental and caregiver leave.
• Dependent Day Care FSA back-up child and adult/elder care days.
• Childcare discounts.
• Mentally Fit Employee Assistance Program.
• Subsidized and discounted Weight Watchers® program.
• Other compensations including travel allowances, relocation assistance, a signing bonus and/or equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED