Senior Rental Representative Denver, CO

Penske Automotive Group • Denver, CO

384d • $41,600 - $41,600

About The Position

The Senior Rental Representative at Penske is a customer-focused role that involves managing vehicle rentals and ensuring customer satisfaction in a fast-paced environment. The representative will handle customer inquiries, process transactions, and maintain records while providing excellent service and support to clients.

Requirements

• At least 1 year of customer service experience required
• High School diploma or equivalent required
• Basic computer skills including Microsoft Word, Excel, Outlook required
• Valid drivers license required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Nice To Haves

• Sales experience (retail, consumer, B2B) preferred
• Some college or Bachelors degree preferred
• Customer service skills, dealing with people, flexibility, phone skills, team player

Responsibilities

• Compute charges for merchandise or services and receive payments.
• Prepare merchandise for display, or for purchase or rental.
• Recommend and provide advice on a wide variety of products and services.
• Answer telephones to provide information and receive orders.
• Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
• Keep records of transactions, and of the number of customers entering an establishment.
• Prepare rental forms, obtaining customer signature and other information, such as required licenses.
• Inspect and adjust rental items to meet needs of customer.
• Explain rental fees, policies and procedures.
• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Other projects and tasks as assigned by supervisor.

Benefits

• Competitive wage
• Shift differential of $3/hour for second shift
• Training and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Truck Transportation
• Education Level: High school or GED