Senior Renewal Support Specialist

CDW•Vernon Hills, IL

52d•$38 - $53

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Senior Renewal Support Specialist is responsible for managing and closing renewal opportunities through a combination of transactional operations and consultative sales support. This role works closely with CDW sales teams and partner representatives to ensure timely renewals, identify upselling opportunities, and support strong customer relationships. The specialist also contributes to process improvements and supports training and development initiatives, and embraces AI tools to enhance renewal workflows. This role requires adaptability to change, customer-facing experience, and a proactive approach to sales support.

Requirements

Bachelor's Degree and 3 years of experience in a Renewal Support, Sales Support or related customer-facing role OR
7 years of experience in a Renewal Support, Sales Support or related customer-facing role without a degree
Proficiency in Microsoft Office Suite and CRM or quoting tools
Proven success in working enterprise opportunities and supporting sales teams
Strong written and verbal communication skills
Ability to present to both large and small groups
Ability to manage multiple priorities and meet deadlines in a dynamic, customer-facing environment
Attention to detail and accuracy
Strong time-management and organizational skills
Ability to prioritize work under pressure and frequent interruptions
Ability to contribute to and execute on territory plans
Proven ability to collaborate cross-functionally, take initiative, and solve problems creatively
Willingness to travel up to 10% as needed
Demonstrated adaptability to change and openness to learning new tools and processes
Familiarity with AI tools or willingness to learn and apply AI in daily work

Nice To Haves

Experience in technology sales support (preferred)

Responsibilities

Manage transactional operations for renewals, including quoting, lead list management, and pipeline tracking
Respond to inquiries from sales and customers regarding expiring renewals
Consult proactively with customers and sales to close renewal opportunities and identify upselling opportunity
Identify new business opportunities and collaborate with Product Specialists and partners
Build and maintain business relationships with sales teams and assigned partners and cross-functional renewal stakeholders
Attend partner-specific training, vendor floor days, and external conferences (with manager approval)
Develop innovative approaches to reach renewable opportunities
Maintain responsiveness to sales and customer needs through customer-facing interactions and consultative support
Participate in training and development activities to enhance renewal processes, systems, and AI adoption
Provide oral presentations and contribute to partner events as needed