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As a Senior Renewal Success Specialist, you will play a critical role in analyzing customer health signals, collaborating with internal go to market teams, and implementing preemptive measures to enhance retention and improve our renewal base. This role is equally internal facing and customer facing. This role is part of our Renewals team and focuses on managing our sub $100K book of business, ensuring customers stay engaged and see long-term value in our solutions. You thrive in a fast-paced, dynamic environment, where you wear many hats and leverage your strong organizational, analytical, and problem-solving skills to drive customer retention. If you love working with customers, identifying risks before they become churn threats, and driving proactive solutions, this role is for you!