Senior Relocation Project Manager

JLL • Atlanta, GA

92d • Onsite

About The Position

The position of Senior Relocation Project Manager is accountable for developing the scope and schedule for move projects, customer satisfaction, move communication, as well as transparency and reconciliation of costs associated with all move-related activities. Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. This position will align with the occupancy planning manager to manage the move team through all move activities, and attend kick off meetings and introductions with the customer. Be an effective 'change agent' by reviewing current processes, policies, and practices and initiate discussion regarding the benefit of change.

Requirements

• College strongly preferred in Accounting, Business, Architecture, Engineering, Interior Design or Construction Management
• 4-6 years of facility, project or construction-related experience in a Corporate Real Estate environment
• Minimum 2 years as a Relocation Manager or related experience
• Proficiency in a range of information technology tools and platforms
• Strong analytical, organizational, and presentation skills
• Excellent written and verbal skills

Responsibilities

• Manage all relocation activities on account of for specific projects; incorporating and creating 'best practices'
• Ensure all relocation activities are performed in a manner consistent with documented processes and in accordance with JLL's policies and procedures
• Ensure operations manual is in place and updated (on account)
• Provide a single point of contact for all relocation project activities for client, regularly update client with updates to scope, schedule, and budget as necessary
• Facilitate and document project meetings with internal staff and key stakeholders to ensure responsibilities are communicated and understood by all concerned
• Participate in planning meetings hosted by the client, Occupancy Planning and other key stakeholders
• Develop and implement relocation project plan and budget through collaboration with the facility manager, project manager and construction manager; as required
• Procure and manage move labor, including vendor/contractor RFP, bidding process, evaluate proposals and recommend selection of vendor/contractor
• Manage supporting suppliers (technology, telephony, furniture, etc.)
• Perform data input into the CAFM system to maintain occupancy information
• Develop and deliver required project specific reporting, and BI surveys
• Coordinate schedule, budget and scope as necessary with various service providers (IT, VTS, Construction and Associate Relocations and Furniture Installation contractor, etc.)
• Determine the pricing for any non-baseline work requested (i.e. construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.)
• Provide move signage, general move directions, and be present on campus or at the move site, available to answer questions, organize move orientations, and resolve post-move issues
• Directly responsible for enhancing team revenues through the maintenance and expansion of existing client relationships and by developing new relationships and maintaining existing client relationships
• Functions as a subject matter expert for a specific product or service
• Able to communicate all available products and service offerings of JLL
• Contributes to the development of new product and service delivery ideas for the business unit
• Understand RFP/RFQ documents, contract and proposal terminology
• Estimate proposal pricing as it relates to man hour assignments per specific project sub-task or price whole project depending on size
• Participate in presentation interviews, convey key points and answer potential client questions with a firm understanding of the project and the potential client
• Participate in industry, networking, and educational events; with confidence, represent JLL's core business
• Responsible for developing and implementing the detailed communication plan with client
• Exhibit strong verbal communication skills at all levels of the client organization and across the extended project team
• Meet or exceed client expectations by focusing on client goals and objectives and by holding the project team accountable while staying within scope, schedule, and budget
• Identify and resolve critical client issues, or inform Team Lead/RMD when intervention is needed
• Understand and adopt behaviors of the client culture; supervise JLL project team in following the same behavior
• Keep client informed of project activities and seek client's cooperation and approval for implementation of any changes to the project plan
• Provide career guidance and development for employees, including mentor recommendations, career pathing
• Provide excellent onboarding, training, and team building
• Actively support an environment of teamwork, cooperation, performance excellence and personal success
• Participate in the individual performance management program and personal development planning for members of the team
• Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s
• Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and Excellence
• Contribute to the 'skill' development of other team members; motivate the team by demonstrating how their contributions affect project outcome
• Recommend additional training and development of personnel
• Conduct screening calls, interviews and hiring practices
• Participate in new employee orientation and training, including setting up hiring 'buddy' and setting up shadowing opportunities

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: Bachelor's degree