Senior Release Engineer
About The Position
We are looking for a Senior Release Engineer to own the bridge between our engineering "factory" and our diverse customer environments. You will be responsible for the "definition of done" for our software, ensuring that our weekly SaaS updates are seamless and our self-managed bundles are robust, compliant, and audit-ready. This is a high-impact, hybrid role. You will spend 50% of your time on technical automation (CI/CD, packaging, artifact signing) and 50% on release orchestration (coordinating with Customer Support, Field Engineering, and government compliance officers). You will have the support of a number of others across departments to deliver regular product updates to our customers!
Requirements
- 5+ years in DevOps, Release Engineering, or SRE, specifically in a company that ships both SaaS and On-Prem/Self-Managed software.
- Strong communication and coordination skills - you have high agency and can own work end to end through ambiguous situations
- Deep experience with Docker and Helm
- Deep experience with AWS, Familiarity with SOC2, FedRAMP, and/or IL4/IL5/IL6 environments. You understand that "compliance" isn't a hurdle; it's a requirement of the build.
Nice To Haves
- Deep experience with Azure and AWS
- 2+ years experience working in an early stage (Seed / Series A) startup
Responsibilities
- Technical Delivery & Packaging Design and maintain the pipelines that produce our Single-Tenant SaaS updates and our Self-Managed customer bundles.
- Ensure "Build Once, Deploy Anywhere" consistency across standard cloud and restricted GovCloud environments.
- Manage artifact lifecycle, including versioning, container registries, and software signing to meet federal security standards.
- Release Orchestration & Compliance Act as the primary technical point of contact for ISSM (Information System Security Manager) approvals for GovCloud deployments.
- Maintain the "Version Map"—tracking which customers are on which versions and managing the complexities of "version lag" for those who opt out of weekly updates.
- Coordinate across teams to validate bundles before they are shipped to customer-managed environments.
- Automation and Metrics Continually improve our release operations and processes through automation Develop and track metrics for release operations, recommend and develop solutions to improve alongside the engineering team.
- Communication & Documentation Lead "Go/No-Go" decisions, synthesizing input from QA, Support, and Product.
- Empower Customer Support and Sales Engineering by providing them with clear "Known Issues" lists and migration paths for each release, with the support of the engineering and product team for input.
Benefits
- A competitive salary, bonus, and equity package
- 100% employer paid, comprehensive health insurance including medical, dental, and vision for you and your family
- Unlimited PTO, with your manager’s approval
- Flexible work environment where you manage your work day
- A remote-first environment, with occasional travel to collaborate with customers, your team, and teammates from across the company in person
- 14 weeks of fully-paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
