Senior Relationship Manager

zerohash•Chicago, IL

4d•Remote

About The Position

About the Role Zero Hash’s Client Services team is looking for an accomplished Relationship Manager with B2B experience focused on building and growing relationships and ultimately scaling revenue. The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage. This role requires strong cross-functional collaboration and partnership in order to be successful. You will serve as a primary day-to-day point of contact and advocate for Zero Hash’s diverse B2B client base which includes broker dealers, neo-banks, merchant acquirers, on-ramps and leading non-financial brands. You will also serve as an escalation point for business and account related issues and be a creative, trusted advisor for both clients and internal partners. This is a remote position for a candidate is based in East Coast, USA #LI-remote

Requirements

Motivated by Zero Hash’s mission and creating a seamless, best in class experience for our highest value clients
Bachelor's degree or equivalent practical experience
5-7 years of experience in B2B Relationship Management
Exceptional written and verbal communication
The ability to work independently in a fast-paced environment
Receptive to feedback and implements changes immediately with a positive attitude
An interest in being a relationship builder, collaborative partner, and dynamic project manager
Experience working in a complex ecosystem of SaaS or payments products
An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems
Travel requirements up to 20% to Zero Hash offices and client locations (depending on business need)
Experience with contract negotiation and dispute resolution
Experience in fintech, brokerage, and/or the crypto industry

Nice To Haves

Highly self-motivated, with an entrepreneurial mindset
Self-confident, resilient and goal focused
Motivated by a startup environment
Experience working with product and engineering teams

Responsibilities

Build and maintain strong relationships with Senior Management and C-level executives of strategic accounts
Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live.
Serve as first point of contact for billing, account receivable, third party audit requests etc
Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.
Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market
Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products
Design and implement data driven reporting to track client satisfaction
Own retention and contract renewals
Excel at operating in a dynamic and quickly changing environment
Act as internal buffer between client and leadership team