Senior Relationship Banker

First Commonwealth Bank•Columbus, OH

18h•Onsite

About The Position

As a First Commonwealth Senior Relationship Banker, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employee plays in delivering on our Customer Service Promise every day. You have a passion for building relationships, educating, advising and identifying opportunities to equip our customers and employees with financial solutions that will help them achieve Financial Confidence. You will own issues from beginning to end and keep the Financial Solutions Center running smoothly and efficiently. In partnership with your Manager, you will help drive consumer sales through consistent and on-going development activities focused on expanding existing customer relationships and engaging new prospects to win both their personal and business related banking relationships. You will also help your Manager engage and develop the rest of the team by participating in and leading peer to peer coaching and role playing, and help drive your personal development, because you know that, as a Senior Relationship Banker, you can change people’s lives.

Requirements

A high school diploma or equivalent
Five (5) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations
Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment
Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems)
Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS)
A valid driver’s license and ability/willingness to travel regionally

Responsibilities

Deepen Consumer Relationships (40% of time): Stay connected with customers through onboarding and outbound calling
Deepen Consumer Relationships (40% of time): Generate consistent and meaningful appointments weekly including prospects
Deepen Consumer Relationships (40% of time): Identify partner referrals by asking purposeful questions
Deepen Consumer Relationships (40% of time): Uncover consumer lending opportunities, with an emphasis on real estate secured
Grow Consumer Relationships (40% of time): Manage your assigned Top 500 customers
Grow Consumer Relationships (40% of time): Utilize marketing campaigns to inform customers about our products
Grow Consumer Relationships (40% of time): Ask for referrals and advocate for the Refer-A-Friend program
Grow Consumer Relationships (40% of time): Use effective research, tools and techniques for prospecting
Grow Consumer Relationships (40% of time): Use BUILD and BUILD 2.0 with every account opening
Champion Operations and Compliance (10% of time): Protect the privacy and security of our customers
Champion Operations and Compliance (10% of time): Have the right conversations around NSF/OD and other fee retention
Champion Operations and Compliance (10% of time): Follow proper cash handling, teller differences and dual control guidelines
Champion Operations and Compliance (10% of time): Adhere to all audit guidelines
Champion Operations and Compliance (10% of time): Delegate and oversee responsibilities for others to learn our internal controls
Champion Operations and Compliance (10% of time): Mitigate risk by adhering to FCB policies, procedures and processes
Personal Development (10% of time): Take ownership of your own development
Personal Development (10% of time): Practice and perfect your BUILD and BUILD 2.0 skills
Personal Development (10% of time): Develop knowledge of Business Products
Personal Development (10% of time): Stay a subject matter expert on our digital products
Personal Development (10% of time): Stay informed with Need2Know and First2Know
Personal Development (10% of time): Conduct and participate in peer to peer coaching and role play
Personal Development (10% of time): Seek feedback from peers and leaders
Personal Development (10% of time): Complete all required trainings in a timely manner
Customer Experience (every day, every customer, every interaction): Live our Mission and Core Values
Customer Experience (every day, every customer, every interaction): Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes
Customer Experience (every day, every customer, every interaction): Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling
Customer Experience (every day, every customer, every interaction): Promptly follow-through and ensure you are the single contact for problem resolution
Customer Experience (every day, every customer, every interaction): Follow the “One to say YES, two to say NO” rule
Customer Experience (every day, every customer, every interaction): Maintain the highest standard of conduct and account integrity for yourself and your team