Senior Relationship Account Manager

MongoDB•Boston, MA

29d•Hybrid

About The Position

The Relationship Account Management team is a new team within MongoDB’s Customer Success Organization and is focused on sustaining long-term partnerships with MongoDB’s mature customers, creating expansion & evangelism in the process. This team was established in the last 12 months initially in the Americas and EMEA, and we are now launching in APAC. We are looking for someone who can thrive with a high level of ambiguity and change while maintaining a customer centric approach at scale. Individuals in the Relationship Account Manager (RAM) role have a passion for technology and the ambition to dive head-first into new challenges. In this role you will act as the primary and often sole point of contact for a customer portfolio. As an Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between. We are looking to speak to candidates who are based in Austin or Boston for our hybrid working model.

Requirements

5+ years of quota-carrying experience working in an Account Management, Business Development, Sales or other similarly customer-centric role
A proven track record of overachievement and hitting sales targets - this role will be responsible for renewals and upsells
Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role
Demonstrated ability to articulate the value of a complex enterprise technology
A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
The ability to work in a fast paced environment
An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices
High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Professional Services, Tech Services, Marketing, etc

Nice To Haves

Prior exposure to database, cloud and infrastructure technology is a plus

Responsibilities

Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, bottlenecks, and overall corporate strategy
Proactively prospect, identify, qualify and build relationships with additional contacts across your customer base to ensure you are multi-threaded in your accounts
Negotiate renewals and growth opportunities, execute MongoDB sales process to both protect and expand MongoDBs renewal base
Promote the implementation of MongoDB features during every customer touchpoint using playbooks, product signals, and other relevant data points to look for opportunities to expand the MongoDB footprint with your customers
Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes