Senior Registration Specialist (shift: 10:30a-7p) - ONSITE

Vanderbilt University Medical Center•Nashville, TN

10h•Onsite

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: Admitting A Job Summary: Determines need, delivers training and assists with the ongoing, long-term improvement of employees' skills with minimal guidance. Responsible for the onsite registration, arrival processes, discharge and insurance validation. Resolves issues related to registration, billing, insurance, and payment of accounts. Acts as a mentor to peers.

Requirements

System Knowledge (Intermediate): Knowledge of the operation and support of the system from the standpoint of computer operations, network operations, and/or technical support.
Data Entry (Intermediate): The ability to transcribe information from the original source into an electronic system according to written and verbal instructions efficiently and accurately.
Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Critical Thinking (Intermediate): The objective analysis and evaluation of an issue in order to form a judgment.
Mentoring & Coaching (Novice): The essence of training and mentoring on the job is transfer of knowledge. Whereas training can be considered more formal and scheduled, mentoring is often in the form of guidance and "hands-on" experiences. The reporting relationship is unimportant since the purpose is to pass on information and experiences. These discussions normally center around a person's goal of learning job procedures, content, standards, analysis and problem-solving.
Documentation (Intermediate): Ensures that all documentation is complete, accurate, thorough, and compliant.
Relevant Work Experience Experience Level: 3 years
Education: High School Diploma or GED

Responsibilities

Responsible for introducing, training, supporting and mentoring new staff to their role.
Performs administrative functions to ensure the department operates according to policies, procedures and protocols.
Performs all assigned area functions per departmental guidelines.
Ensures that all cases are entered accurately and thoroughly into the admissions, discharge, transfer and billing system.
Provides customer service and status updates in waiting room, in-room, and prior to patient departure.
Requests payment and provides payment plan information for patient account balances when necessary.

Benefits

At VUMC, we place a priority on designing with and for our patients and families.
We value collaboration, embrace continuous learning and discovery, and seek to be a place where everyone has the chance to thrive.
We support each other and encourage excellence among all who are part of our workforce.
High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

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