Front Desk Registration - Senior - Niskayuna
About The Position
The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. This position is located at 2546 Balltown Road, Niskayuna, NY. The role involves performing and coordinating front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows, including scheduling and registration, check-in, check-out, charge entry/claims, and end of day processes. General duties also include document processing, scanning, and inbox monitoring.
Requirements
- Strong leadership skills required
- High School Diploma/Equivalent Required
- Demonstrated proficiency with Microsoft Office product and other computer applications
- Demonstrated experience with delivering successful customer service
- Demonstrated experience with handling multiple priorities in a deadline driven environment
- Managing difficult customers respectfully and without confrontation
Nice To Haves
- Associate’s degree preferred
- Previous medical office experience preferred
Responsibilities
- Ensure distribution of work throughout the team is sufficient to meet daily schedules
- Display leadership qualities
- Manages daily staffing needs in coordination with office and float pool managers
- Serve as a mentor and role model to all colleagues
- Schedules patient appointments to maximize patient access
- Handles all incoming calls and directs appropriately
- Registers patient, obtains necessary consent forms and patient demographic data
- Collects co-pay at check-in/or check-out when applicable
- Documents monies collected and generate patient receipts
- Acts as liaison between patients and clinical staff; monitors for delays and informs patient
- Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests
- Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned
- Obtains referrals for specialist office visits
- Consistently and accurately passes charges in accordance with office policies and procedures
- Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record
- Parses accurately in compliance with expected standards
- Maintains patient confidentiality and adheres to HIPAA regulations
- Works cooperatively with all team members to ensure quality patient care at all times
- Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others
- Cross covers other areas needed
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
