Senior Registration Assoc - Full Time -Cardiology Office

Trinity Health-posted 4 months ago
$18 - $26/Yr
Full-time • Entry Level
Albany, NY
5,001-10,000 employees
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The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. This position is located at 2 Palisades Dr. Albany, NY. Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows: Scheduling and registration, Check-in, Check-out, Charge entry/claims, End of day processes, General duties including but not limited to: Document processing, Scanning, Inbox monitoring.

  • Ensure distribution of work throughout the team is sufficient to meet daily schedules
  • Display leadership qualities
  • Manages daily staffing needs in coordination with office and float pool managers
  • Serve as a mentor and role model to all colleagues
  • Schedules patient appointments to maximize patient access
  • Handles all incoming calls and directs appropriately
  • Registers patient, obtains necessary consent forms and patient demographic data
  • Collects co-pay at check-in/or check-out when applicable
  • Documents monies collected and generate patient receipts
  • Acts as liaison between patients and clinical staff; monitors for delays and informs patient
  • Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests
  • Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned
  • Obtains referrals for specialist office visits
  • Consistently and accurately passes charges in accordance with office policies and procedures
  • Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record
  • Maintains patient confidentiality and adheres to HIPAA regulations
  • Works cooperatively with all team members to ensure quality patient care at all times
  • Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others
  • Cross covers other areas needed
  • Strong leadership skills required
  • Associate’s degree preferred
  • High School Diploma/Equivalent Required
  • Demonstrated proficiency with Microsoft Office product and other computer applications
  • Demonstrated experience with delivering successful customer service
  • Demonstrated experience with handling multiple priorities in a deadline driven environment
  • Managing difficult customers respectfully and without confrontation
  • Previous medical office experience preferred
  • Ability to lift 25 lbs
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