Senior Regional Program Manager

Securitas Security Services•Seattle, WA

21h•$175,000 - $180,000•Onsite

About The Position

The Senior Region Program Manager (SRPM) serves as the primary Security Advisor for the client, providing strategic direction and leadership for the assigned account. This role carries full responsibility for the overall account strategy and management, including the development and execution of a comprehensive security program that aligns Securitas and client goals. The SRPM will oversee profitability, program performance, and consistency across the client’s footprint, while proactively refining and improving security processes. A key focus of this position is resolving issues with forward-looking recommendations to prevent reoccurrence and ensuring a scalable, sustainable security posture that meets client expectations. This position is located onsite at the client’s facility in Seattle, WA.

Requirements

A Bachelor’s Degree and at least ten years of management experience, preferably in the security, hospitality, retail, or service industry.
Demonstrated competencies in financial management, leadership, and business administration.
A strong track record in strategic thinking, operational analysis, and innovative problem-solving.
Excellent communication skills, capable of leading diverse teams and managing complex projects.
The ability to travel frequently and manage sensitive, confidential information.
Strong security and business management experience.
In-depth knowledge of security operations and procedures.
Excellent planning and organizational skills.
Strong financial experience.
Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
Budget planning and forecasting experience.
Capacity to maintain composure and professionalism in unusual circumstances.
Adaptability to rapidly changing environments or assignments.
Proficiency in computer skills, particularly Microsoft Office and data visualization tools.
Strong team collaboration and client-centric mindset.

Responsibilities

Serves as a key point of contact to ensure the delivery of high-quality customer service for assigned account; engaged in improving and evolving the security program and leadership to assigned account/s.
Full P&L ownership; analyzes operational and financial indicators to continuously improve overall performance.
Coordinates activity and informs Global Clients Americas Program Director of respective account to provide highest level of service for client; implements programs and initiatives. Evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner.
Coordinates and performs Security Risk Reviews of client facilities using industry best practices and client specific assessment tools; implements and manages global safety programs; coordinates with client to support special events or emergency coverage as needed.
Ensures branches maintain a consistent focus on high quality customer service; provides guidance and support in the retention of profitable business.
Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs. Builds and facilitates teamwork and partnerships and the implementation of progressive change.
Meets regularly with client and Securitas management representatives for account reviews; addresses any actual or potential problems; assists in preparation of RFP responses; provides support during client start-ups and transitions; supports security planning, assessments, and surveys; coordinates review and update of global and local post orders; ensures contract compliance throughout the entire portfolio.
Manages in client strategic budget preparation for guard services and security system deployments.
Leads the client in the evaluation of global security needs and determines feasibility of delivery of requested or desired service; demonstrates understanding of and ability to operate in global business environment.
Develops global service network for client locations and establishes strong relationships with Securitas and with alliance partners; Coordinates, monitors and evaluates global service delivery; develops global best practices; applies GCA model to global service delivery.
Innovates to improve current working practices, products, and technologies to provide business opportunities and results; achieves results by setting goals using quality planning, analysis, and decision making; takes initiative to identify current and potential problems and determines the best solution.