Senior Regional Account Manager

Heraeus Holding•Fridley, MN

42d•$150,000 - $200,000

About The Position

The Senior Regional Account Manager will be responsible for sales and driving business growth within designated high-potential customer accounts within an assigned region. The Senior Regional Account Manager will focus on building strong relationships with customers, identifying new opportunities, and serving as the primary point of contact to ensure customer satisfaction and long-term retention. This is a west-coast position with a strong preference for candidates based in California.

Requirements

Bachelor's degree in a relevant field required, MBA preferred.
Minimum 7 years of relevant experience in account management, including experience in the medical device industry required.
Proven success in managing OEM accounts or serving as a supplier to medical device companies.
Strong understanding of medical device design, development, and clinical applications.
Demonstrated ability to build and maintain executive-level relationships and multi-functional customer engagement.
Deep knowledge of market dynamics and ability to translate customer needs into actionable growth strategies.
Exceptional communication, negotiation, and problem-solving skills.
Collaborative mindset with the ability to lead cross-functional initiatives.
Comfortable working in a self-directed, fast-paced environment.
Must be willing and able to travel up to 50%, including international travel.

Responsibilities

Develop and execute comprehensive account plans aligned with customer needs and Heraeus Medevio's strategic objectives.
Drive revenue growth within assigned accounts by leveraging upselling, cross-selling, and identifying new business opportunities.
Collaborate with the Business Development team as needed to expand into new areas within assigned accounts.
Serve as the primary relationship manager for strategic accounts, building trust and long-term partnerships with key decision-makers and influencers.
Act as the global escalation point for customer issues, scope changes, and quality concerns, ensuring timely resolution and customer satisfaction.
Maintain deep knowledge of customer roadmaps, industry trends, and competitive landscape to proactively propose strategic solutions that will result in generation of new business.
Lead contract negotiations and renewals, including MSAs and pricing strategies, to maximize profitability while maintaining competitiveness.
Monitor account performance, maintain accurate forecasts, and update CRM systems (e.g., Salesforce) to ensure transparency and alignment.
Build and maintain a robust sales pipeline within existing accounts, ensuring strategic foresight and growth planning.
Partner with internal teams (e.g., Portfolio Management, R&D, Operations, Marketing) to deliver tailored solutions and ensure seamless execution.
Collaborate with internal stakeholders to resolve complex issues and enhance customer experience and loyalty.
Provide guidance to Account Management and Customer Support teams.
Other duties assigned as required.