Senior Records Clerk - Civil Division

Johnson County Kansas • Olathe, KS

298d • $23 - $31 • Onsite

About The Position

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you're searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

Requirements

• High school diploma or equivalent and one year of customer service or related experience are required.
• May require KS/MO driver's license, depending on department or agency.
• Johnson County Government requires reference/background screening for all positions.

Nice To Haves

• Working knowledge of public sector administration.
• Basic knowledge of electronic and office equipment.
• Two years law enforcement clerical experience.
• Knowledge of JIMS, REJIS, and KDOR databases.

Responsibilities

• Handle court-related civil documents, ensuring statutory compliance and agency policy adherence.
• Review documents, resolve discrepancies or reject inaccurate/incomplete paperwork, and communicate with plaintiffs, defendants, attorneys, and judges.
• Manage civil process documents within multiple Records Management Systems, ensuring accuracy and statutory deadlines.
• Coordinate with the Clerk's Office, attorneys, and officers to monitor service status and record accurate return information.
• Manage high data volumes across multiple systems, performing accurate entry, correcting discrepancies, analyzing trends, and ensuring timely updates to court records.
• Operate autonomously to resolve document discrepancies, uphold statutory standards, and address complex inquiries or complaints.
• Provide customer support, answering calls, greeting visitors, and responding to inquiries across various channels.
• Act as a civil issues liaison, referring customers to external agencies when necessary.
• Collaborate with team members to ensure operational continuity, adapt to shifting priorities and cover absences.
• Manage forms, coordinate with the Clerk's Office, and engage external agencies on civil matters.
• Provide database and policy training, adjusting to staff needs to ensure understanding of procedures, policies, and systems.
• Manage the acceptance, processing and issuance of court orders, including Chapter 60 and 61 papers, subpoenas, foreclosures, and protection orders.
• Schedule sales, update NCIC records, issue electronic garnishments, and verify document accuracy on service and returns.
• Calculate Sheriff's Fees, perform audits and reconciliations, address discrepancies, and prepare deposits.
• Cover for team members, including answering phones and responding to inquiries.
• Support a respectful and collaborative team environment, working cooperatively to meet team needs.

Benefits

• Full Benefits
• Retirement plans
• Wellness incentives
• Great organizational culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED