SENIOR RECEPTIONIST

Compass Group•New York, NY

2d•$24 - $25•Onsite

About The Position

The Administrative Assistant/Receptionist is a part of the Hospitality team whose primary responsibility is establishing a warm, welcoming and professional atmosphere for all employees, executives and visitors at BNY Mellon. Located at the entrance to the office, the Administrative Assistant/Receptionist will be the first point of contact for visitors to the area, making them feel welcome, directing them to their appointments and meetings, and assisting them during their stay. The Administrative Assistant/ Receptionist provides support to meeting rooms and the conferencing operation by handling customer room inquiries and processing reservation. The Administrative Assistant/ Receptionist contributes to the overall smooth functioning of the office by communicating with the Supervisor and vendors to ensure that employees and events have the correct resources in a timely fashion in order to operate efficiently.

Requirements

A passion for delivering the Platinum Service and Service Excellence Standard to provide transformational service in hospitality.
A consistently professional approach, including a strong sense of self-respect and integrity, as well as respect for and interest in others.
A mindset to take ownership and responsibility within and outside one’s job domain.
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
Basic computer skills and knowledge of office technology/equipment.
Knowledge of property layout, policies, procedures and all of the capabilities of the center including meeting rooms and technology.
An advocate for innovation, constantly looking for new ways to improve quality, services and amenities offered to guests.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
Work effectively and maintain good working relationships with co-workers, employees, vendors and Supervisor.
Maintain clean and safe work environment; ability to perform job safely.
Performs other duties as assigned.

Responsibilities

Serve as the main point of contact for all employees and visitors to the office.
Properly greeting and handling visitors. Following established procedures with regard to both expected and unexpected arrivals.
Answering questions in a friendly, professional manner and appropriately handling or referring questions and requests.
Implementing established security policies and procedures for arriving and departing visitors, contractors, delivery persons, etc.
Acting as an overall Hospitality Services resource, providing way-finding and amenities within building, commutation and transportation, Parking, neighborhood amenities, and organizational information.
Providing visitors with access to Guest Wi-Fi in accordance with company policy.
Process meeting room reservations and reserve appropriate space.
Communicate to all relevant internal departments and vendors the specific needs, both in advance of and during the course of meetings.
Verify meeting room setups prior to the start of each meeting to ensure customer expectations are met.
Provide materials and supplies in the meeting rooms as requested by host.
Participate in scheduled team meetings, reviewing upcoming events, discussing relevant logistical matters, and identifying any potential challenges.
Assisting guests with light photocopying, printing and sending/receiving packages.
Communicating with landlord and other appropriate internal support departments such as: building maintenance (heating and cooling issues) and Audio Visual technology (meeting room technical support).
Acts personably and gets to know the residents of the office and maintains an open dialogue.
To champion any available on-floor, sustainability practices in order to reduce overall environmental footprint, including recycling programs.
Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
Follow all safety procedures to ensure a safe working environment.
Preparing UPS shipping labels
Receiving and scanning in packages for IT, no ordering
Ordering F&B for meetings and events (EZCater)
Sending and approving invoices (shipping, catering, office supplies, etc.)
Manage office supplies including ordering, receiving, verifying and maintaining.