Senior Quality Performance Improvement Manager

Parkland Health • Dallas, TX

85d

About The Position

Responsible for performing advanced work in the coordination, organization, and facilitation of quality and performance improvement (PI) activities. Assists in mentoring, guiding, and supporting PI colleagues and others within and external to the Quality and Safety Operations (QSO) division. Works with the department leadership to provide enterprise-wide expertise and consultation related to quality and process improvement methodologies at all levels in the organization. Leverages data to drive complex and multiple PI projects in assigned areas and within cross-functional teams. Identifies trends and key areas for continuous improvement, and effectively prioritizes project lifecycle and workload. Performs duties and responsibilities in a manner consistent with our mission and values.

Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Industrial Engineering, or a related field of study from an accredited college or university required.
• Must have at least six (6) years of quality/performance improvement experience preferably in a healthcare setting with three (3) years of experience utilizing Lean/Six Sigma and Project Management methodologies.
• Certified Lean / Six Sigma Green Belt or higher required. Current employees must obtain this certification by August 1, 2024.
• Certified Professional in Healthcare Quality (CPHQ) required.
• Must demonstrate advanced command of quality, performance improvement, and project management methodologies and strategies using evidence-based best practices.
• Must have excellent organizational, analytical, critical thinking, and problem-solving skills.
• Must have excellent verbal, written, and presentation skills, and communicate successfully with internal and external customers.
• Must be able to work well independently and within an interdisciplinary team structure while managing multiple project and key deliverables.
• Must have advanced computer skills with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, Visio and Access.
• Must have advanced knowledge and use of statistical software such as QI Macros, Minitab, etc.
• Must be knowledgeable about applicable Joint Commission standards, Texas Department of Health licensure requirements, Centers for Medicare and Medicaid Services regulations, as well as state, county, and professionally recognized guidelines.

Nice To Haves

• Master's degree preferred.
• Demonstrates understanding and implementation of high-reliability principles through use of tools and behaviors that promote patient/employee safety within a wide range of clinical and non-clinical environments.
• Must be able to apply professional judgment as needed to independently prioritize work to achieve a consistent professional work product and optimal productivity.
• Must be able to demonstrate excellent professional etiquette, and adherence to the behavioral standards, dress code, attendance policy and code of conduct at all times.

Responsibilities

• Independently researches and provide analysis, reports, and recommendations for quality and performance improvement initiatives based on strategic and key projects as directed.
• Develops statistically appropriate metrics with clear operational definitions designed to monitor process improvement and stability. Collects and analyzes data, identifies opportunities, develops solutions, implements improvements and sustainability with appropriate spread of standardized best practices.
• Participates and leads multidisciplinary quality and improvement teams and committees as requested and represents the department and health system in outreach and collaborative efforts.
• Lead and mentor project teams as requested utilizing appropriate performance improvement methodologies and data-driven decision making across all levels across the health system.
• Independently prepares detailed and standardized project management plans and graphical data reports to track performance and assure timely completion and achievement of stated goals. Presents information to all levels of leadership and medical staff as requested.
• Provides advanced Lean/Six Sigma and other appropriate improvement tools and training as needed to project team members and other identified stakeholders.
• Utilizes appropriate change models and incorporates High Reliability principles and universal skills for all process improvement and patient safety initiatives.
• Identify barriers to project success and solicits solutions from leadership and champions when needed.
• Assume other duties at the discretion of the Director, which may include chairing committees, and assisting with the development of new PI services, training, and program elements.

What This Job Offers

• Industry: Hospitals
• Education Level: Bachelor's degree