Senior Quality Manager

HelloFresh • Aurora, IL

7d

About The Position

Have responsibility for all quality assurance related internal audits in adherence with regulatory standards. The position manages a team of quality assurance managers across multiple production and fulfillment sites in the Chicagoland area. Additionally, the position develops, implements and oversees quality management systems designed to ensure continuous production of advanced composite materials and applications consistent with established standards, customer specifications and production goals to ensure the highest level of food safety and quality of our products. This position will report to the Associate Director of Food Safety & Quality Operations. You will... Ensure a high level of internal and external customer service. Investigate (and correct) customer issues and complaints relating to quality. Manages the department engaged in inspection and testing activities to ensure high productivity and high technical integrity. Performing internal audits. Develop and analyze statistical data and product specifications to determine standards and to establish quality and reliability expectancy of finished products. Coordinate objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize costs. Create, document and implement inspection criteria and procedures. Interpret quality control philosophy to key personnel within the company. Maintain an active role on internal continuous improvement teams. Design, develop and implement quality control training programs. Provide, and oversee, inspection activity for products throughout the production cycle. Interact with vendors and procurement to ensure quality of all purchased parts. Addressing non-conformities from previous internal and external audits. Conducting a management review of the quality system. Following-up on and closing pending preventive and corrective action requests. Ensuring that organizational systems and training is in place. Ensuring that documentation and design controls are appropriate for organization. Administering document control and configuration management system. Overseeing established calibration and testing programs. Assisting the management team and providing QA support as necessary. Provide all employees with necessary tools, proper training and corrective direction. Report food safety and quality problems to personnel with authority to initiate action. Serve as backup SQF Practitioner You are... Leadership: train and develop a large group of employees Performance Management: for assigned production lines Problem Solving/Analysis Results Driven Communication Proficiency: speak to employees with tact and diplomacy Time Management: tracking/monitoring production and maintaining productivity Technical Capacity: computer literacy to input information into the computer Learning Orientation: able to take direction and relay information to employees

Requirements

• Associate's degree or related management work experience.
• At least 7 years of work experience in quality assurance, should be combined with a demonstrated track-record of accomplishments as a quality assurance manager, and with satisfying customers in technology-driven, developing companies.
• Leadership: train and develop a large group of employees
• Performance Management: for assigned production lines
• Problem Solving/Analysis
• Results Driven
• Communication Proficiency: speak to employees with tact and diplomacy
• Time Management: tracking/monitoring production and maintaining productivity
• Technical Capacity: computer literacy to input information into the computer
• Learning Orientation: able to take direction and relay information to employees

Responsibilities

• Ensure a high level of internal and external customer service.
• Investigate (and correct) customer issues and complaints relating to quality.
• Manages the department engaged in inspection and testing activities to ensure high productivity and high technical integrity.
• Performing internal audits.
• Develop and analyze statistical data and product specifications to determine standards and to establish quality and reliability expectancy of finished products.
• Coordinate objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize costs.
• Create, document and implement inspection criteria and procedures.
• Interpret quality control philosophy to key personnel within the company.
• Maintain an active role on internal continuous improvement teams.
• Design, develop and implement quality control training programs.
• Provide, and oversee, inspection activity for products throughout the production cycle.
• Interact with vendors and procurement to ensure quality of all purchased parts.
• Addressing non-conformities from previous internal and external audits.
• Conducting a management review of the quality system.
• Following-up on and closing pending preventive and corrective action requests.
• Ensuring that organizational systems and training is in place.
• Ensuring that documentation and design controls are appropriate for organization.
• Administering document control and configuration management system.
• Overseeing established calibration and testing programs.
• Assisting the management team and providing QA support as necessary.
• Provide all employees with necessary tools, proper training and corrective direction.
• Report food safety and quality problems to personnel with authority to initiate action.
• Serve as backup SQF Practitioner

Benefits

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree