Senior Quality Manager - Service Quality Engineering

Boston Scientific•Arden Hills, MN

34d•$122,100 - $232,000•Hybrid

About The Position

About the role: The Senior Quality Manager - Service Quality Engineering leads a global team of Service Quality Engineers responsible for ensuring that Boston Scientific's capital and connected equipment products are designed, serviced, and supported to the highest standards of safety, quality, and reliability. This role manages a team of 6-8 Service Quality Engineers who partner directly with all six Boston Scientific divisions and the Service Development Engineering (SDE) organization. Together, they drive the integration of service quality into product design, development, and post-market monitoring, ensuring that field performance insights continuously inform product and service improvement. The Senior Manager will also collaborate closely with the Sr. Quality Manager - Business Process & Installation & Servicing (I&S) Steward to advance the maturity and effectiveness of global service processes. This leader will play a key role in building the capabilities, capacity, and culture needed to strengthen Boston Scientific's service quality excellence worldwide. At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Requirements

Bachelor's in Engineering, Quality, or related technical discipline.
Minimum 10 years of experience in Quality Engineering, Service Quality, or Product Development within a regulated industry (medical device preferred).
Minimum of 4 years in people leadership roles managing technical teams.
Demonstrated success in building and developing high-performing teams.
Strong knowledge of Quality Systems (ISO 13485, FDA QSR, ISO 14971).
Skilled in CAPA & risk management, and quality data analytics.

Nice To Haves

Master's degree in Engineering, Quality, or related technical discipline.
Experience working in Capital Equipment or Operations Quality in Medical Device industry
Strong track record of collaboration across global or multi-divisional organizations.
Experience with product service readiness, reliability engineering, and post-market surveillance.
Skilled in quality data analytics.
Proficient in SAP, PLM, or related enterprise quality systems.
Lean/Six Sigma or project management certification preferred.

Responsibilities

Lead, coach, and develop a team of 6-8 Service Quality Engineers supporting all BSC divisions and their respective service development projects.
Build a high-performing, engaged, and collaborative team culture focused on technical excellence, accountability, and customer-centricity.
Define clear priorities, allocate resources, and balance workload across multiple programs and divisions.
Drive employee development plans that enhance systems thinking, problem solving, and quality leadership capabilities.
Provide quality leadership for service development activities throughout the product lifecycle - from concept through sustaining engineering and post-market support.
Ensure service readiness and reliability are considered during product design and transfer, and that service documentation, tools, and processes meet quality standards.
Ensure appropriate review and approval of service-related deliverables such as Service Risk Analyses, Service Plans, FRUs, Service CAFs, and Service systems readiness.
Support effective management of product field issues, signals, and CAPAs related to service performance.
Facilitate data-driven decision-making by linking field performance data to design and service process improvements.
Act as the primary Quality partner to the Service Development Engineering leadership team, ensuring alignment between service design, field reliability, and regulatory compliance.
Collaborate with Divisional Quality, Post Market Quality and Regional Quality teams to share best practices, harmonize approaches, and ensure global consistency.
Partner closely with the Sr. Quality Manager - Business Process & I&S Steward to strengthen the integration of product-specific service quality within the broader Installation & Servicing process.
Build strong working relationships with leaders across R&D, Manufacturing, Regulatory, Field Service, and Commercial teams to enable quality-driven service innovation.
Lead initiatives to build Service Quality Engineering capabilities including standardized tools, training, and technical frameworks.
Champion the development of a learning culture focused on root cause analysis, risk management, and continuous improvement.
Drive cross-functional quality maturity through coaching, mentoring, and alignment of key quality system processes.
Foster a mindset of curiosity and collaboration within the Service Quality community, encouraging data sharing and best-practice exchange across divisions.
Partner with the I&S Steward and Business Process teams to enhance the effectiveness of the Service Quality and Installation & Servicing processes.
Identify and implement process improvements to increase efficiency, reduce service-related nonconformances, and strengthen compliance.
Monitor and report service-related quality metrics, including field reliability trends, CAPA effectiveness, and process health indicators.
Ensure audit readiness for service-related quality processes and documentation.