Senior Quality Manager - Learning Solutions Leader (Remote Eligible, U.S.)

GE Vernova-posted 3 months ago
$108,000 - $150,000/Yr
Remote • Wilmington, NC
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Provides expertise in analyzing technical learning needs for a business or function then designs and delivers training solutions. Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market.

  • Contribute to the training technology design and development of the Initial Certification/License Training Programs for the BWRX-300 following industry best practices.
  • Contribute to the training technology design and development of the Continuing Training Programs for both licensed and non-licensed staff.
  • Contribute to the quality oversight of the training IT systems supporting the curriculum/materials for both licensed and non-licensed training programs for the BWRX300 and other similar technologies.
  • Analyze needs of global training program requirements to develop IT solutions that enhance learning delivery, accessibility, and meets all regulatory/regional/local requirements.
  • Design robust and scalable IT training systems, including Learning Management System (LMS) integrations, training development tool workflows, and hosting environments.
  • Develop and configure IT systems to support training programs, ensuring seamless integrations with existing customer and organizational platforms.
  • Oversee deployment of systems, including user acceptance testing, documentation, communication, release planning, performance optimization, and security compliance.
  • Implement and maintain systems that deliver training content to a diverse global customer base, including tools and environments for virtual and in-person delivery.
  • Evaluate, establish priorities, and continuously improve effectiveness of IT systems using metrics, feedback, and audits.
  • Act as GVH Training IT liaison for program stakeholder, customer, internal, and regulatory venues.
  • Provide technical support and training for customers and internal teams using IT systems.
  • Work with training instructors and personnel to support the management and delivery of the training programs and provide strong leadership for assigned programs.
  • Contribute to developing/supporting corrective actions to address identified areas for improvement.
  • Work with other training and business units to support the Fleet Services enterprises.
  • Perform special assignments and other related activities as assigned by the Training Manager/Leader.
  • Bachelor's degree or equivalent experience in Computer Science, Computer Information Technology, or Computer Engineering.
  • Master's degree preferred.
  • Minimum 10 years of in-depth experience in IT systems analysis, design, infrastructure, operations, and implementation.
  • Minimum 5 years of experience with technology/software release planning, version control, and change management.
  • Minimum 4 years of expertise in LMS and LCMS administration, configuration, and troubleshooting.
  • Minimum 4 years of strong knowledge of web hosting environments, server management, and virtualization technologies.
  • Minimum 3 years of expertise with systems integration methodologies, including API configuration and identity management platforms like Keycloak.
  • Strong familiarity with IT security principles, compliance standards, and global data protection regulations.
  • Demonstrated ability to operate computer systems, including demonstrated proficiency in MS Word, PowerPoint, Outlook, Visio, Excel, Smartsheet, and Adobe Acrobat.
  • Excellent written and oral technical communication skills including technical English composition, grammar, syntax, formatting, etc.
  • Demonstrated ability to effectively convey technical concepts to customers and stakeholders.
  • Demonstrated personal integrity with ability to handle proprietary, confidential, export controlled and complex technical information.
  • Organized self-starter, with demonstrated ability to perform under pressure, set priorities, meet tight deadlines and with proven ability to gauge needs and proactively act without direct supervision.
  • Team player with strong interpersonal skills, excellent planning, project leadership and problem-solving skills.
  • Ability to work independently, setting priorities and successfully managing multiple tasks simultaneously with high level of accuracy and attention to detail.
  • Willingness to travel to other GE Vernova, vendor, and customer sites as necessary to support IT training technology initiatives.
  • Knowledge of Nuclear Power Plant technologies; including BWR and PWR.
  • Minimum of 4 years training experience in the nuclear industry, familiar with nuclear industry standards and training practices.
  • Training Program development and implementation experience under both INPO and NRC Regulatory Frameworks.
  • Knowledge of adult learning principles and instructional design methodologies.
  • Experience in IT risk management, incident response, disaster recovery planning.
  • Experience with Computer Based Training (CBT) implementation including multi-media training content using current industry approaches such as Articulate, Captivate, Adobe CC, or similar.
  • Knowledge of nuclear simulation platforms such as 3KEYMaster.
  • Knowledge of designing and developing computer automated tasks.
  • Knowledge of developing and managing multilingual training programs and region-specific requirements.
  • Ability to adapt to evolving technologies and industry requirements.
  • Strong organizational and project management skills.
  • Healthcare benefits include medical, dental, vision, and prescription drug coverage, access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.
  • Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401 (k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
  • Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
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