Senior Quality Manager, Content Quality

Amazon•Arlington, VA

11d

About The Position

Join the Content Quality (CQ) team as a Senior Quality Manager and help set the standard for AWS technical content that empowers millions of customers worldwide. CQ is revolutionizing traditional editorial approaches through business process improvements and new technology, ensuring quality at scale in our rapidly evolving, AI-first content environment. As part of Technical Content Experience Content Strategy organization, we seek a strategic thinker with a passion for content and a history of seeking novel solutions to thorny challenges. The Sr. Quality Manager develops quality standards and implements governance mechanisms to ensure consistency across thousands of pages of content in an AI-first content creation and management environment. They drive cross-functional collaboration across content creators, content strategists, product managers, and engineers. A successful candidate comfortably blends editorial experience with program management skills. They enthusiastically champion style, tone, voice, and quality. However, they don’t let the granular distract from the big picture. They rely on and data-driven improvements to ensure alignment to business objectives. They excel at change management and effective communications. They thrive in ambiguity. This role requires exceptional written and oral communication skills, strong interpersonal skills, and excellent judgment. About the team Technical Content Experience Content Strategy exists to ensure every piece of AWS technical content delivers a predictable, high-quality experience that is aligned to customer needs and business outcomes. We achieve this through rapidly prototyping new content ideas, setting quality standards and processes to maintain consistency, designing consistent content patterns, and evolving our AWS technical content strategy based on data and customer feedback.

Requirements

5+ years of digital content management, communications, or content strategy experience
Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
Experience as a technical editor or writer of technical documentation working with style guides
Experience implementing change management successfully transitioning programs into large-scale operations
Experience using data and metrics to drive improvements
Strong understanding of the content lifecycle
Proficiency with AI-powered content systems, intelligent agents, and quality assurance tools
Strong program manager skills with demonstrated experience leading business process improvements to drive content quality improvements
Understanding of prompt engineering and AI/ML documentation standards
Experience with machine learning, natural language processing, and AI model training

Responsibilities

Design and implement AI-powered quality assurance frameworks for content evaluation and improvement
Develop and optimize agent-based workflows for content quality management
Drive automation strategy, identifying opportunities to streamline manual processes while maintaining editorial excellence
Monitor and analyze AI-generated content quality, providing feedback for system improvement and testing new features
Develop, maintain, and optimize quality guidelines, best practices, and operating procedures for AI systems
Lead cross-functional integration, collaborating with engineering, content creators, and strategists to implement effective quality solutions
Track and analyze quality metrics across AI and human-generated content, providing data-driven recommendations for improvements
Measure ROI and customer impact of quality initiatives, identifying trends and patterns in quality data

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