(USA) Senior Quality Assurance Specialist - Health and Wellness Non-Store Operations-1
About The Position
Join Walmart’s Litchfield Park, AZ Central Fill team as a Senior Quality Assurance Specialist and play a pivotal role in ensuring the highest standards of medication safety and customer satisfaction. This is a unique opportunity to leverage your pharmacy expertise and analytical skills to drive quality improvements that directly impact patient care and operational excellence. About Central Fill Our Central Fill team operates at the heart of Walmart’s pharmacy operations, supporting stores and customers by ensuring accuracy, safety, and efficiency in medication fulfillment. As a Senior Quality Assurance Specialist, you’ll collaborate with pharmacy professionals and cross-functional partners to identify, investigate, and resolve quality issues—helping us deliver on our promise of trusted care and innovation.
Requirements
- Active Pharmacy Technician certification (PTCB or ASHP) and state registration
- Strong analytical and critical thinking skills, with experience investigating medication errors
- Proficiency in interpreting quality data and generating reports
- Experience recommending and implementing process improvements in a pharmacy or healthcare setting
- Excellent communication skills for delivering feedback and collaborating with diverse teams
Nice To Haves
- Assessing training programs and customer service levels in a production, sales, or customer service environment.
- Lead pharmacy technician
- Providing performance feedback or on-the-job training
- Walmart Retail Pharmacy (Pharmacy Only)
Responsibilities
- Analyze data to investigate medication errors and identify root causes
- Conduct quality audits and deliver actionable feedback to agents and managers
- Recommend and implement process improvements to enhance quality and customer satisfaction
- Collaborate with stakeholders to develop and update training documentation
- Report findings and drive action plans to improve service levels
Benefits
- At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
