Senior QC Specialist

MD7 • Allen, TX

3d • Onsite

About The Position

Senior QC Specialists are essential to a large team that delivers extreme
service on a new project for mobile phone operators. The primary function will
be to ensure adherence to policy and procedures and maintain the highest quality
standard for client lease term agreements & documentation; secondary functions
include database research, electronic document management, and internal customer
service interactions with client and business units. Team member must be an
Expert-level QC Specialist working Quality Control of Abstraction/ Property
Management, Special Projects & Escalations. Responsible for assisting the
Project Manager with new hire training; reviewing internal QC; managing special
mini projects; completing complex assignments, escalations, priority
corrections; and more. Primary goals and responsibilities:

· Review and approve abstraction lease terms for use in data management systems.

· Identify and record inaccurate or missing data fields to be corrected by
abstraction and or property management.

· Comfortable communicating with clients and internal business units.

· Maintain required production and accuracy standards

· Actively collaborate with VZ QC team on monitoring rejection rates

· Assist with new hire training and reviewing internal QC

· Manage mini projects along with keeping up <45 day SLA

· Review complex assignments, escalations and priority events

Requirements

• Detailed knowledge of relevant statutory and regulatory requirements.
• Review and understand term requests and evaluate documentation requirements.
• Ensure client reference data is correctly reflected in all documentation.
• Record QC results into appropriate systems. Internal and External Systems.
• Work with a sense of urgency to provide timely feedback to the abstraction and property management team regarding missing or inaccurate data elements for resolution.
• Self-motivated & Ability to balance shifting priorities
• Computer proficiency (comfortable with spreadsheets, and data systems)
• Maintain error rate <5%
• Experience with internal audit process
• Knowledge of all package/action item types
• 18 months of quality contract review specialist experience
• Internal QC error rate <2.5%
• Experience working in contract management, workflow, CRM or similar systems
• Internal Employees MUST be in stationed in the Allen, TX office to be considered for this role.

Responsibilities

• Review and approve abstraction lease terms for use in data management systems.
• Identify and record inaccurate or missing data fields to be corrected by abstraction and or property management.
• Comfortable communicating with clients and internal business units.
• Maintain required production and accuracy standards
• Actively collaborate with VZ QC team on monitoring rejection rates
• Assist with new hire training and reviewing internal QC
• Manage mini projects along with keeping up <45 day SLA
• Review complex assignments, escalations and priority events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees