Senior QA Manager, FSQR

The Farmer's Dog

22d • Onsite

About The Position

We’re looking for a Senior QA Manager, FSQR who will play a critical role in upholding the trust our customers place in our brand by ensuring the highest quality standards across our products. This role is responsible for developing and implementing processes and procedures that support both internal and external Quality Management Systems. Acting as a subject matter expert, you’ll provide technical guidance in your area of expertise and effectively communicate quality risks, opportunities, and strategies to cross-functional teams. You’ll collaborate closely with our manufacturing partners, product development teams (internal and external), and suppliers to build and refine processes that ensure all ingredients and finished products meet specifications and are handled properly from sourcing to delivery. The Senior Manager, Quality Operations reports directly to the VP of Food Safety, Quality, and Regulatory (FSQR).

Requirements

• 5+ years of experience in Food Safety & Quality within the human food industry and manufacturing environments
• Deep knowledge of FDA, USDA, and GFSI compliance standards
• 3+ years of direct experience managing food safety programs at third-party manufacturing sites
• Strong background in food product development, production processes, and core food safety principles
• Bachelor’s or Master’s degree in Microbiology, Food Safety, Quality Management, or a related field
• Expert understanding of FDA and USDA regulations and documentation requirements
• Certified in PCQI and HACCP (including Seafood HACCP); ASQ certification preferred
• Experienced in conducting food safety audits and applying Lean Manufacturing tools for root cause analysis
• Excellent communication skills, including presenting, report writing, and training across all organizational levels
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Access) and Google Workspace (Docs, Sheets, Slides, Forms)
• Skilled in using statistical and analytical tools to support quality and safety initiatives
• Willing and able to travel 30–50%

Responsibilities

• Own the execution of Food Safety and Quality programs at third-party manufacturing partners
• Lead Root Cause Analysis and implement Corrective and Preventive Actions (CAPA) in response to quality or food safety issues
• Provide practical food safety expertise and guidance to support manufacturing site operations
• Oversee the implementation and ongoing optimization of The Farmer’s Dog microbiological program, including risk assessments and compliance monitoring
• Support investigations and resolution of escalated complaints involving key regulatory agencies (e.g., USDA, FDA, AAFCO)
• Make complex, risk-based food safety decisions that ensure compliance with regulatory and internal standards while enabling reliable product delivery
• Conduct food safety, quality, and regulatory risk assessments and audits for new manufacturing partners, suppliers, and fulfillment centers
• Analyze data to identify trends and issues, using insights to guide food safety and quality improvements and cross-functional education
• Monitor and evaluate contract manufacturers to ensure alignment with The Farmer’s Dog food safety and quality standards
• Demonstrate a proactive approach to identifying and solving complex food safety and quality challenges
• Apply strong communication and influencing skills to implement effective problem resolution
• Lead cross-functional teams to drive adherence to food safety initiatives, CAPA execution, and process improvements at contract manufacturers
• Direct day-to-day food safety and quality activities within assigned areas of responsibility
• Engage and coordinate with subject matter experts to ensure ongoing regulatory compliance and high food safety standards
• Exhibit strong project management capabilities across multiple concurrent initiatives
• Display confidence and sound judgment in making and defending tough decisions
• Collaborate effectively with co-manufacturers, supplier QA teams, product development partners, and third-party service providers
• Provide technical data and decision-making support on issues related to food safety and product quality
• Partner with the Sr. Manager, Quality Engineer and cross-functional teams to apply early management tools to all new product launches

Benefits

• Dog-friendly office in Greenwich Village
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees