Senior QA Lead
About The Position
The TL;DR We need someone who can ensure our loyalty and ordering platform doesn't break when thousands of merchants are processing orders during the lunch rush. You'll be in charge of quality strategy for complex workflows (ordering, payments, loyalty points), build automation that catches bugs before customers do, and make the call on whether we ship or hold based on real risk assessment. What's the actual job? You're the last line of defense between "it works on my machine" and production chaos. Every time a customer redeems points for a free burger or completes a $200 catering order, your testing strategy is what made sure it actually worked. Most of your time: Designing test strategies for ordering flows, loyalty mechanics, and payment processing Building automation frameworks that catch regressions in checkout, points calculation, and promo logic Validating integrations with POS systems, payment gateways, and delivery platforms Leading release decisions — balancing "ship fast" with "don't break merchant revenue" Some of your time: Performance testing for peak traffic scenarios (lunch rush, Black Friday promotions) Mentoring QA team on domain expertise and automation practices Partnering with Engineering and Product to bake quality in, not bolt it on Hunting edge cases that would cause failed orders, lost points, or incorrect charges Salary: 100-130K CAD Our hot take on AI We use AI tools. A lot. Claude, Cursor, Copilot — the whole squad. Use AI to generate test scenarios, create realistic test data, draft automation scripts, and explore edge cases you might miss. For example, coupon stacking logic with dozens of permutations? Let AI generate the test matrix while you focus on validating the strategy makes sense. Your expertise is best spent on validating AI outputs, assessing actual risk, designing test architecture, and deciding what edge cases will actually hurt customers vs. what's theoretical noise. We want QA leaders who use AI like a force multiplier — to test deeper and faster, not to replace critical thinking. Tech stack Multi-tenant SaaS architecture, microservices, Azure/AWS, mobile apps (iOS/Android), web ordering, kiosk systems, payment gateways, POS integrations. We're a SaaS company helping businesses run loyalty programs and online ordering. Quality isn't just "did it work in staging" — it's "will it work when 10,000 customers are ordering lunch simultaneously?" Small team, complex domain, zero tolerance for bugs that lose merchant revenue.
Requirements
- 8+ years in QA with 3+ years leading teams or owning quality for major product areas
- Deep testing experience in e-commerce, ordering, POS, or payment systems
- Automation fluency — Selenium, Cypress, Playwright, Appium (pick your weapon)
- API testing skills and SQL proficiency for data validation
- Understanding of loyalty programs, promotional mechanics, and payment processing
- Leadership chops — you've built QA processes, mentored teams, and influenced product decisions
Nice To Haves
- Restaurant/QSR or retail tech background
- POS integration or payment gateway testing experience
- Performance testing tools (JMeter, Gatling, k6)
- Security or accessibility testing knowledge
- War stories about preventing major production incidents
Responsibilities
- Designing test strategies for ordering flows, loyalty mechanics, and payment processing
- Building automation frameworks that catch regressions in checkout, points calculation, and promo logic
- Validating integrations with POS systems, payment gateways, and delivery platforms
- Leading release decisions — balancing "ship fast" with "don't break merchant revenue"
- Performance testing for peak traffic scenarios (lunch rush, Black Friday promotions)
- Mentoring QA team on domain expertise and automation practices
- Partnering with Engineering and Product to bake quality in, not bolt it on
- Hunting edge cases that would cause failed orders, lost points, or incorrect charges
Benefits
- Generous time off plan
- Fully remote work & support to assist with making your remote office space as comfortable as possible!
- Continuous virtual coaching and support
- Comprehensive health benefits
- Subsidized gym membership
- Performance recognition
- Professional development program
- Growth opportunities (we really mean it!)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
