Senior QA Analyst

PUBLICIS GROUPE • Morristown, NJ

62d

About The Position

We are seeking a detail-oriented and experienced Sr. QA Analyst to be responsible for the end-to-end quality assurance testing of our critical marketing and transactional communications across various channels such as SMS, Email, Push and Agent. This role focuses on validating the creative content, along with the accuracy of dynamic content mapping, and the flawless rendering of communications on end-user devices, including associated mobile landing pages.

Requirements

• Bachelor's degree and 4 or more years of work experience.
• 2 or more years of relevant work experience.
• Experience in Quality Assurance/Software Testing, specifically in testing marketing or transactional communications (Email, SMS, Digital).
• Understanding of dynamic content and variable mapping concepts in communications.
• Some understanding of Marketing terminology.
• Basic SQL and Jira knowledge.

Responsibilities

• Conduct hands-on testing of communications on various channels such as SMS, Email, Push, Digital and Agent.
• Test the user experience and functionality of associated MLP (Mobile Landing Pages), ensuring seamless transitions, correct information display, and proper mapping of dynamic variables. Execute end-to-end testing of provisioning related offers, testing the complete offer flow, its provisioning and enablement
• Verify that the correct intended offer, message category and iteration, communication type (batch or realtime) is delivered and displayed through the right channels using the correct delivery short codes.
• Partner with our Vendors and collaborate with them, maintaining a strong relation with them. Be involved in the process of mapping of communications in vendor systems and understand the vendor tools and it various functionalities.
• Work across various brands, create and maintain a close relationship with brand managers, creative analysts & Pega Business Analysts.
• Monitoring of deployments of offers at the vendors, tracking its progress, ensuring communications are being sent to 100% of our customers, engaging the teams as soon as any issues arise and validating post fix and post re-deployment of the offers.
• Identify, document, and track defects in defect tracking platform, Jira. Understand Pega stories for each offer and the mapping guidance provided by the BA team.
• Create and run basic sql scripts that will be needed for dynamic variable mapping validations.

Benefits

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees