Senior Publisher Account Manager

Minute Media•New York, NY

7h•$75,000 - $85,000

About The Position

Minute Media is a leading media technology brand focused on two main pillars—platform and content. Minute Media’s platform serves as the company’s foundation, powering its content as well as enabling the evolution of other market-leading digital media brands. To date, Minute Media’s owned and operated destinations include STN Video , Sports Illustrated , The Players’ Tribune , Mental Floss , 90Min and FanSided . For more information, check out https://www.minutemedia.com/. The Publisher Account Manager role is an integral role for the cultivation of deep and strategic relationships with partners that leverage Minute Media's monetization solutions and the STN Online video player. Reporting to the Director of Publisher Services and in close collaboration with Business Development, Operations, and Business Intelligence, you will own onboarding, upsell, and overall communications strategy with your accounts to evangelize the Minute Media & STN platform, drive adoption of our offerings, and deliver on our full value proposition to our clients.

Requirements

5+ years of sales or account management experience with ad tech and/or online video, preferably at a Publisher, SSP, DSP or similar
Proven experience successfully managing high-touch customer accounts
Strong organizational skills, acute attention to detail with the ability to multitask
Excellent written, verbal, and presentation skills with a track record of being effective and professional in client interactions and capable of effectively interacting with every level within an organization
High-caliber critical thinking and problem-solving skills, including data analysis, which you can put into action to improve publishers’ performance
Sense of urgency, independence, accountability, and agility suited to a dynamic startup environment
Willingness and desire to learn and adopt new skills - both technical and non-technical -in order to realize effective solutions for your publishers
Proficiency with standard business applications (Office, Google Suite, Looker, etc.)
Can independently troubleshoot technical issues and effectively communicate solutions to publishers
Ability to travel as needed

Responsibilities

Execute publisher onboarding and day-to-day account management including, but not limited to, high-touch customer service, consultative client support and regular business reviews
Present and demonstrate the value of upsell product opportunities to your clients and drive incremental revenue to meet quarterly revenue goals
Ongoing monitoring of account performance with proactive client communication regarding optimization opportunities
Maintain an accurate pipeline of upsell and renewal opportunities in our Salesforce CRM
Relay partner feedback and advocate for client requirements with Minute Media internal teams to inform product roadmap and business development strategy
Collaborate with the Director of Publisher Services to develop and refine STN’s account management processes to scale our partners more effectively