Senior PSR - Patient Services Representative - Ear, Nose & Throat Clinic

OU Health • Oklahoma City, OK

82d

About The Position

The Senior Patient Services Representative (PSR) at the Ear, Nose & Throat Clinic is responsible for coordinating the schedules of patients in both in-patient and out-patient settings, while providing clerical assistance to ensure the smooth operation of the facility. This full-time position operates from 8 AM to 5 PM and involves various essential responsibilities including scheduling appointments, managing patient check-in and check-out processes, and maintaining patient records. The role requires effective communication with patients and staff, as well as a commitment to maintaining patient confidentiality and promoting a team-oriented environment.

Requirements

• 1.5 years of experience in customer service required, including at least 6 months in a clinical environment.
• Equivalent combination of education and experience may be considered.
• Good verbal and written communication skills.
• Customer service skills.
• Interpersonal skills to work effectively with employees, patients, and external parties.
• Proficient with Microsoft Office tools.

Responsibilities

• Schedules patient appointments, either by telephone or in person.
• Provides information about clinic operations.
• Obtains and updates patient demographics.
• Answers telephone calls and distributes them appropriately.
• Prepares and enters healthcare providers’ schedules into the computer.
• Coordinates schedules for patients requiring multiple services.
• Greets patients upon arrival and manages check-in processes.
• Accepts payments and writes receipts.
• Totals encounter forms and inspects for completeness and accuracy.
• Codes procedures and diagnoses.
• Ensures signatures are on encounter forms and charts.
• Copies insurance cards and distributes them appropriately.
• Prepares encounter forms and billing packets for patients.
• Balances and closes cash box daily.
• Prepares ancillary forms for other services.
• Prints and faxes physician schedules to offices.
• Pulls patient charts for appointments and files lab/x-ray information.
• Copies medical records for patients and other providers.
• Files patient charts and prepares inactive charts for storage.
• Maintains a log of charts in storage and secures needed charts.
• Replaces torn charts and makes new patient charts.
• Requests medical records from other facilities.
• Verifies insurance eligibility and secures referrals for HMO patients.
• Collects and verifies proof of income for sliding scale discounts.
• Dispenses supplies and notifies when supplies are low.
• Types notes and letters for physicians as needed.
• Logs mail receipts and sorts/distributes mail.
• Communicates professionally with patients and co-workers.
• Enhances professional growth through in-service meetings and education programs.
• Maintains patient confidentiality.

Benefits

• PTO
• 401(k)
• Medical plans
• Dental plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed