Senior Provider Communication Specialist

Amerihealth Caritas Health Plan • Manchester, NH

40d • Hybrid

About The Position

The Senior Provider Communications Specialist is responsible for managing all communication initiatives that impact internal and external stakeholders from the provider perspective. This includes coordinating written and online communications for physicians, hospitals, and ancillary providers.

Requirements

• Bachelor's degree in Communications, English, Marketing, or equivalent combination of education and healthcare experience preferred.
• 1 to 2 years of experience in member or provider communications, including content creation and communication material development.
• 1 to 2 years of experience in a healthcare or managed care organization, and Medicaid experience preferred.
• Manage competing priorities, keeping track of multiple simultaneous projects, timelines, and stakeholders.
• Exercise great attention to detail and organizational skills.

Responsibilities

• Create and manage communications and educational materials for providers and members to improve compliance with Plan rules and requirements.
• Develop strategies that engage contracted providers and their staff to act on communications.
• Gather information from subject matter experts (SMEs) and prepare tools for Account Executives to educate contracted and non-contracted providers.
• Oversee the production, posting, and maintenance of Plan resources, including provider manuals, e-business technology, and website content.
• Partner with the quality team to implement communications that support improved member health outcomes, NCQA accreditation, and HEDIS measures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 5,001-10,000 employees