Senior Provider Administrative Assistant, Pediatric Ophthalmology

University Hospitals • Cleveland, OH

122d

About The Position

The Provider Secretary will be the primary administrative support to assigned providers. This role involves assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction. The Provider Secretary demonstrates excellent communication skills and provides quality customer service by answering and making telephone calls. Responsibilities include coordinating various clinical and nonclinical administrative activities of providers, scheduling office visits, surgical procedures, and ancillary testing according to practice/organization guidelines. The position also ensures completion and coordination of activities related to patient financial clearance prior to service being rendered, including insurance eligibility, medical necessity, and prior authorization activities. Additionally, the Provider Secretary handles a variety of administrative issues, types and processes correspondence, and coordinates timely submission of grant papers and publications. The role includes providing training to newly hired secretaries and supporting the onboarding process of new providers to the department/division. Other departmental duties may be assigned as needed.

Requirements

• High School Equivalent / GED (Required)
• 3+ years secretarial experience (preferably with at least 1 year previous administrative/secretarial support of a provider or provider practice) (Required)
• Experience with demonstrated problem solving ability (Required)
• Medical terminology (Required proficiency)
• Proven ability to successfully manage multiple tasks simultaneously (Required proficiency)
• Computer skills in a Windows environment (Required proficiency)
• Demonstrate proficient verbal and written communication skills (Required proficiency)
• Ability to organize and prioritize workload to achieve expected outcomes (Required proficiency)
• Intermediate knowledge of office equipment (Required proficiency)
• Intermediate computer skills in Windows environment (Required proficiency)
• Excellent verbal & written communication skills (Required proficiency)
• Experience in customer service environment (Required proficiency)
• Excellent Organizational skills (Required proficiency)
• Excel, PowerPoint, Microsoft Word and Outlook, Google documents and teams (Required proficiency)

Nice To Haves

• Associate's Degree (Preferred)

Responsibilities

• Assesses customer’s needs and evaluates customer satisfaction.
• Demonstrates excellent communication skills.
• Provides quality customer service by answering and making telephone calls.
• Coordinates various clinical and nonclinical administrative activities of providers.
• Schedules office visits, surgical procedures, and ancillary testing according to practice/organization guidelines.
• Ensures completion and coordination of activities related to patient financial clearance prior to service being rendered.
• Handles a variety of administrative issues regarding phone calls.
• Types, transcribes, and processes correspondence, documents, grant papers, and publications.
• Coordinates timely submission of grant papers and publications.
• Completes correspondence and administrative paperwork.
• Performs advanced tasks for the department.
• Provides training to newly hired secretaries.
• Supports the onboarding process of new providers.
• Performs general office duties and provides backup support for other staff.

Benefits

• Complies with all policies and standards.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.

What This Job Offers

• Education Level: High school or GED