Senior Property Manager

Highwoods Properties • Nashville, TN

270d

About The Position

As part of the Highwoods team, you're not just taking on a job; you're joining a culture that values integrity, collaboration, and growth. We believe our culture is the key to success in the dynamic world of commercial real estate. Every member of our team plays a role in defining and upholding this culture—it's not just words on a page, but a way of working and living every day. When you join Highwoods, you'll bring your unique skills, experiences, and values to life through our shared mission. Together, we create a thriving workplace where every teammate has the support and opportunity to make a meaningful impact. The Senior Property Manager plays a pivotal role in both the operational and financial health of a suburban office portfolio, ensuring it is well-maintained and effectively run, while also enhancing the customer experience through creative programming, community building, and strategic local partnerships, making the space not only functional but also a preferred destination. This position embodies a dual responsibility, essential for achieving operational excellence and fostering a vibrant community atmosphere across our properties.

Requirements

• Proactive attitude and a genuine passion for delivering exceptional customer experiences.
• Effective organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong interpersonal skills, including the ability to communicate effectively with diverse stakeholders and build positive relationships.
• Proactive mindset with a focus on continuous improvement and problem-solving.
• High level of professionalism, integrity, and discretion in dealing with sensitive information and situations.
• Detail-oriented and analytical, with the ability to review leases, financial statements, and operational reports with accuracy.
• Flexibility and adaptability to changing priorities and environments.
• Excellent written and oral communication skills, with proficiency in MS Office and internet applications.
• Demonstrated leadership/management skills.

Nice To Haves

• Bachelor's Degree
• 8+ years' experience in full service commercial property management
• Certified Property Manager (CPM) or Real Property Administrator (RPA) designation or candidate preferred
• Budgeting/reporting experience
• Proven experience managing capital improvement projects

Responsibilities

• Build strong customer relationships by proactively addressing customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
• Spearhead customer relations opportunities to promote open communication and trust between Highwoods and our customers.
• Lead the effort to help drive customer retention and increase overall customer satisfaction.
• Responsible for the financial performance of the assets within assigned portfolio.
• Research, prepare and implement annual budgets including coordination of certain revenue, operating expenses, and capital expenditures for building improvements.
• Oversee and assist in the professional development of the property management staff.
• Provide daily support to the entire property management team in the assigned submarket.
• Ensure that the submarket team of property managers is meeting deadlines, following policies and complying with customer experience and engagement plans.
• Review and approve invoices as needed and submit for payment.
• Manage capital improvement projects.
• Assist with property acquisition and dispositions.
• Develop and implement ideas to maximize operating efficiency and financial performance.
• Cooperate with Maintenance Department to administer preventative maintenance programs.
• Negotiate and manage vendor contracts within assigned portfolio.
• Conduct regular property inspections to prevent problems/identify opportunities.
• Adhere to company, division, and department policies and procedures and ensure property compliance with OSHA requirements, building codes, regulations, and governmental agency directives.
• Review and monitor daily work order report and weekly outstanding work order report.
• Coordinate customer move-ins and move-outs to promote positive customer relations.
• Assure optimal functioning of building systems (i.e. HVAC, fire/life safety, elevators, and security systems).
• Initiate customer billings and assist with the collections process.
• Review and provide explanations for monthly operating expense variances.
• Assist leasing representatives during customer renewal process.
• Review and understand leases related to assigned portfolio.
• Coordinate customer projects and follow-up on customer work requests.
• Responsible for the completion/execution of follow-up documentation for all leases.
• Attend and follow up on all customer move in and move out punch list inspections.
• Identify and implement procedures to minimize Owners' insurance risks.
• Work closely with the maintenance team including the development and oversight of the maintenance budget for assigned properties.
• Conduct regular team meetings to include all property personnel.
• Be available as needed to perform on-call duties and maintain a status of active communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Real Estate
• Education Level: Bachelor's degree