Senior Property Manager

Kidder Mathews Careers•Tacoma, WA

37d

About The Position

The Senior Property Manager is primarily responsible for the day-to-day management of all aspects of operation for the assigned portfolio and supervision of portfolio staff, in accordance with the goals and objectives of the individual property owners and the mission of Kidder Mathews Asset Services Division.

Requirements

Ability to work with minimal supervision and lead by example
Strong computer skills (MS Excel, Word, PowerPoint, Outlook)
Good communication and organizational skills. Ability to build relationships with clients, vendors and internal partners
Ability to provide excellent customer service
Ability to speak, write and understand English
Demonstrated ability to read, understand and abstract leases and contracts
Demonstrated ability to recognize high quality maintenance work
Professional communication etiquette with good oral and written communication skills
Accurate, attentive, detail oriented, with strong analytical skills
Demonstrated financial analysis skills
Demonstrated understanding of the budgeting process
Demonstrated ability to function in a team environment and proactively problem solve
Ability to work outside of normal office hours to meet various deadlines
Ability to prioritize and organize work load in order to meet daily, weekly and monthly deadlines
Demonstrated ability to follow through and complete tasks
Willingness and demonstration of professional development and continual learning
Ability to travel locally
Must have working vehicle, valid driver license and current auto insurance
Bachelor’s Degree or a combination of education and experience
Real Estate License required
Strong knowledge of Property Management processes and procedures
7+ years Commercial Property Management experience
2+ year supervisory experience

Responsibilities

Manage and lead a team which may include Property Manager(s), Administrative Assistant(s), Operation Manager (s), Portfolio Administrator(s) and Portfolio Assistant(s) including recruitment, onboarding, supervision, scheduling, training, development, evaluation and disciplinary action of employees
Provide mentoring, coaching, direction, and leadership to employees in order to achieve company and client results
Promote and maintain a positive working environment in alignment with Kidder Mathews values and culture
Responds to and resolves tenant concerns; meets with tenants as required to ensure that tenant needs are met, and that high quality property management service is achieved
Ensure monthly physical property inspections are completed; partner with contractors/building engineers to follow through on any needed repairs or maintenance
Interface with property vendors and contractors to ensure prompt response to maintenance issues
Ensure on-going contracted vendor services are performed on schedule and on budget, ensuring services meet contract specifications
Review contract specifications and makes necessary changes or updates
Request/review/recommend bids for contracted services
Ensure budgeted maintenance and repairs are performed on schedule
Partner with Building Engineers or contracted maintenance vendors to schedule repairs and work orders
Act proactively to identify opportunities to add value to clients and client’s assets
Partner with Property Accountant(s) to ensure accurate and on time accounting deliverables
Review and approve, within prescribed limits of authority, vendor and contractor invoices
Generate and/or review with Property Accountant and approve annual CAM reconciliations Review and approve monthly accruals
Provide financial analysis for new leases and lease renewals
Act as “team captain” for annual budgeting process in conjunction with Property Manager(s), Operations Manager (s), Property Accountants, Building Engineers and other support staff
Hold final accountability for annual property budgets
Review monthly operating statements as prepared by Property Accountant
Generate and/or review and finalize monthly operational narrative report to client. Review and mentor Property Manager (s) on your team in the property budget, CAM, financial reporting, and corporate budget processes.
Meet with tenants and negotiate lease renewals in accordance with Client’s specified lease perimeters, as appropriate
Prepare financial analysis for new leases and lease renewals, as required by client
Encourage and promote cohesive and collaborative relationship with listing agent(s).
Ensure all vacant space is in “market ready” condition based on individual client requirements
Take proactive approach to leasing and referral opportunities
Maintain courteous, professional, service-oriented rapport with tenants and owners
Promote and foster confident, comfortable relationships with tenants and owners
Supervise tenant move in and move out process and conduct move in and move out walk throughs with tenant
Conduct new tenant orientation
Create tenant “welcome package” for new assignments
Create tenant emergency procedures manual for new assignments
Attend construction meetings
Partner with Construction Manager and General Contractor to ensure schedules are met and improvements are performed in accordance with tenant requirements and building standards
Conduct walk throughs, as needed, with Construction Manager and General Contractor and tenant during construction process
Review final punch list prepared by Construction Manager and ensures that all punch list items are corrected
Maintain construction file
Promote and foster courteous, professional and collaborative relationships with co-workers and members of other Kidder Mathews divisions
Administer Property Management Agreement, to include tracking renewal and expiration dates, fee increases, report and budget due dates, etc.
Prepare annual corporate operating budget for assigned portfolio
Review and collect receivables from clients
Review monthly operating statements for assigned portfolio
Full Profit & Loss accountability for assigned portfolio
Take proactive approach to identify and capture new business, referral or consulting opportunities
Perform other duties or projects as requested or required