Senior Property Manager

TLC Management Co.•Chicago, IL

3d•$32 - $35

About The Position

Our Senior Property Manager professional has the overall responsibility of overseeing the financial and operational management of 2 or more properties within the company’s portfolio to ensure efficient daily operations and meet financial objectives. A successful Senior Property Manager will increase property value, provide excellent customer care to our residents and guests to meet occupancy goals and display great leadership qualities to the team. Pay: $32 - $35, pay to commensurate with experience. Benefits TLC offers a comprehensive benefits program. Here are some of the highlights of our benefits package: Competitive Compensation Commission for renewal leases Quarterly Bonus Eligibility Medical/Dental/Vision Paid Holidays Paid Vacation and Sick Time Life Insurance Benefits Long Term Disability Employee Assistance Program 401(K) Retirement Plan with generous company match

Requirements

3 years of experience in Property Management
Strong interpersonal skills
Demonstrate a professional, courteous attitude and appearance at all times
Proven ability to comply with operational policies and procedures
Strong verbal and written communication and presentation skills
Be well organized and have excellent time management skills
Proficient in Microsoft Office (Word, Excel, and PowerPoint)
Have working knowledge of property management software
Ability to effectively lead a team to succeed and meet performance goals
Ability to demonstrate conflict management and problem-solving skills
Ability to learn, follow and enforce the company’s policies and procedures

Responsibilities

Manage day-to-day operations and leasing functions to ensure resident and owner satisfaction
Facilitate resident move-ins by negotiating leases, processing applications, and collecting applicable fees to ensure smooth process
Attract new residents through advertising initiatives and work closely with the marketing department to generate traffic
Enforce terms of rental agreements, maintain rent collections and delinquencies, and oversee eviction proceedings.
Establish and maintain a positive relationship with our residents
Address resident complaints in a timely manner ensuring resolution and continued resident satisfaction
Assists with eviction of residents in compliance with the company’s policies and procedures and housing laws.
Strive to keep delinquency below 1% by posting rent payments timely and serving 5-day notices according to company policies and procedures.
Strive for a closing ratio of 25%
Inspect all properties on a regular basis
Inspect vacant units as needed to verify apartment is market ready to lease
Lead and support office and service staff in a professional manner
Provide on-going training to support staff
Assess your team’s performance and complete performance evaluations when due
Create written warnings and performance improvement plans when warranted
Schedule weekly catch-up meeting with team
Attend all training and development courses and seminars
Work closely with the service team
Follow-up on maintenance requests to ensure that work was completed to satisfaction
Participate in weekly meeting with Vice President of Operations and other Managers
Delegate work to office staff
Demonstration sound financial acumen by adhering to budgets and accurate preparation of monthly financial reports
Responsible for accurate reporting in all areas
Approve bills for property in Payscan timely
Adhere to established policies related to the Fair Housing Act
Stay compliant of all company, local, state, and federal safety regulations and enforce adherence of health and safety standards to promote a healthy and safe work environment
Review, update as needed and approve your team’s timecards for payroll
Investigate and report any incidents or accidents to your VPO and Human Resources that involve residents, team members, yourself, vendors, or the property
Other tasks as assigned by your VPO