Senior Property Manager (Real Estate & Customer Experience, Senior Manager

Prologis Management • Indianapolis, IN

135d • $108,000 - $135,000

About The Position

As a Senior Real Estate & Customer Experience Manager based in Indianapolis, you'll play a key role in our Indianapolis and Louisville markets, leading a talented team and ensuring our customers receive best-in-class service. You will oversee a dynamic portfolio, build strong customer relationships, and deliver measurable results while representing the sophistication and stability of a global organization. This role is ideal for a proven leader with strong real estate expertise, financial acumen, and a passion for customer success.

Requirements

• 3+ years of supervisory experience with proven leadership skills.
• Active Indiana Real Estate Sales License, or ability to obtain within 6 months of commencing employment.
• Strong background in financial reporting, leasing, and lease interpretation.
• Expertise in negotiation and vendor management.
• Proficiency in property management accounting software.
• Exceptional communication, diplomacy, and problem-solving skills.

Nice To Haves

• Bachelor's degree and 5+ years of commercial real estate experience, or 7+ years as a property manager, or CPM/RPA designation.
• Experience with Yardi and Salesforce CRM.
• Proficiency in Microsoft Office Suite.
• Strong organizational skills with the ability to manage multiple priorities.
• Valid driver's license with ability to travel between properties.
• Flexibility to work extended hours as business needs dictate.

Responsibilities

• Lead and inspire a team of 8 professionals (property managers, maintenance technicians, and administrative staff).
• Oversee daily property operations including tenant relations, rent collection, maintenance, and regulatory compliance.
• Develop and implement strategies to maximize property performance, customer satisfaction, and long-term value.
• Conduct regular site inspections to ensure high standards of safety, appearance, and functionality.
• Manage financial performance of the portfolio, including reporting, budgeting, and forecasting.
• Negotiate service agreements and capital projects to maintain quality and cost-effectiveness.
• Leverage Salesforce CRM to track customer interactions and strengthen engagement.
• Stay informed on market and economic conditions to support decision-making.
• Serve as the conduit, communicator, and implementor of regional and company-wide processes within the market, ensuring alignment between corporate strategy and local execution while driving consistency, efficiency, and clarity across teams.
• Partner with the Market Officer to shape and sustain a positive office culture, fostering collaboration, engagement, and alignment with company values across the market.

Benefits

• Healthcare, dental, and vision insurance for employees and eligible dependents.
• 401(k) retirement plan with a company match of 50% up to 12% of eligible compensation.
• Generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Real Estate