Senior Project Manager

Assured • Palo Alto, CA

104d

About The Position

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct—costing tens of billions of dollars a year. We can do better. At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world. The challenges we face are deep and diverse—from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

Requirements

• 3–5+ years of product management experience in a fast growing Saas company
• Prior experience in a customer-facing technical role (TAM, Implementation Specialist, or Customer Success Manager) strongly preferred.
• Demonstrated ability to translate complex customer needs into clear product requirements.
• Proven track record of shipping impactful features in collaboration with engineering and design.
• Excellent communication skills with both customers and cross-functional teams.
• Thrive in a fast-paced, high-growth environment.

Responsibilities

• Engage directly with customers during implementation to uncover workflows, needs, and friction points that shape product direction.
• Translate customer insights into product requirements, user stories, and prioritized backlog items.
• Collaborate with engineering and design to build and ship features that improve customer adoption and long-term success.
• Define and track success metrics to evaluate feature effectiveness and inform iteration.
• Ensure the product balances immediate customer implementation needs with scalable solutions for the broader market.

Benefits

• Competitive Compensation: Enjoy a competitive salary and equity package!
• Comprehensive Health Care: Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses. Certain plans covered 100%.
• Dental Insurance: We protect those pearly whites
• Vision Insurance: Everyone can see clearly now at Assured
• Life Insurance: It's on the house! Provided at no cost to you
• Paid Time Off: Uncapped vacation days and paid holidays. Take that vacation!
• Family Leave: Maternity and paternity leave options
• Financial Wellness: 401(k) contribution with Assured contributing 3% of your income, even if you don't contribute
• Flexible Spending Accounts: Health and dependent care FSAs for pre-tax flexible spending

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 101-250 employees