Senior Project Manager

Harris Healthcare

53d•Remote

About The Position

Altai Systems delivers association-specific CRM software built on top of Microsoft Dynamics 365 CRM using the Power Apps suite of tools. We have an exciting opportunity available for a talented Senior Project Manager to join our Professional Services Team. Our Project Managers are more than just project coordinators - they are skilled strategists, detailed analysts, and dynamic leaders that are relentless about customer satisfaction. They take the time to get to know our clients' businesses intimately and exude a passion for streamlining processes and maximizing efficiencies. The client-facing Senior Project Manager position is the ideal role for an experienced, detail-oriented, collaborative business leader that craves project success.

Requirements

5+ years of experience managing large, intricate software implementation projects.
5+ years of experience managing project budgets in excess of $250K and timelines in excess of 12 months.
Keen ability to assess and mitigate project risk.
Extensive experience managing change control.
Ability to manage multiple competing projects, priorities, and tasks simultaneously.
Excellent oral and written communication skills; ability to communicate effectively with C-level executives.
Ability to translate highly-technical concepts into plain language for non-technical stakeholders.
Ability to motivate cross-functional teams while driving progress to meet critical deadlines.
Highly skilled as a player-coach.
Passion for excellence in user experience and customer satisfaction.
Excruciating attention to detail and a passion for thorough documentation.
Advanced skills in Microsoft Excel and Word.
Moderate to advanced skills leveraging Jira to manage tasks.
This is a fully remote position, however staff must be available for occasional travel to visit a client site upon request (this is typically no more than 2-3 times per year for 1-3 days at a time). All staff must be available to work during the hours of 8am - 6pm ET and be available on camera for client-facing meetings.

Nice To Haves

Experience managing Microsoft Dynamics CRM and/or Association Management System (AMS/CRM) implementations is desirable.
Experience within the association industry is desirable.

Responsibilities

Client Research
Work with the Sales team to gather detailed knowledge about a new client, their requirements, and how our proposed solution will best meet their needs.
Conduct independent research to become intimately familiar with the client's business, beyond what was provided during the sales process.
Coordinate internal transition meetings between the Sales team and the Project team to ensure all resources are well prepared to begin the engagement.
Project Kickoff and Discovery
Lead a project kickoff meeting to ensure all teams are well aligned and prepared for next steps.
Coordinate a thorough discovery and requirements analysis process to help our team understand the client's business needs, goals, and objectives.
Documentation and Implementation
Review the requirements and documentation created by Altai's Business Analyst.
Review business process specs, user stories, use cases, and test criteria for agreed upon requirements (base and custom).
Present project documentation to client team for sign-off.
Collaborate with Business Analysts, Consultants, and Developers to convey any custom requirements to internal project teams.
Work with clients to develop new best practice business processes that fit Altai's software, out-of-the-box.
Project Planning and Management
Identify the appropriate internal project resources based on skillset, availability, and general fit to allocate to each project.
Assign and manage resources through our internal tracking system in accordance with project needs and individual utilization goals.
Create and maintain detailed project plans, status reports, and budget reports for clients on a regular basis.
Collaborate with various team members across Professional Services and R D to formulate any additional estimates required.
Ensure all client communications are clear, timely, and informative.
Ensure excellent customer service throughout all aspects of the project.
Maintain personal accountability for the health and success of each project; keep management abreast of any challenges or needs for additional support.
Ensure all projects are completed on-time and within budget.
Testing and Quality Assurance
Review all deliverables for compliance with client requirements.
Ensure all deliverables are thoroughly tested by Altai's testing team.
Project Close-Out and Retro
Perform a detailed project retro at the close-out of each engagement.
Provide reporting to management on successes, challenges, and lessons learned.
Provide the Sales team with a detailed financial report for comparison against original estimates.
Account Management
Maintain relationship with clients post-launch.
Provide proactive updates to clients regarding new features, fixes, upgrades, etc.
Identify opportunities to grow Altai accounts through upsells and enhancements.
Work to maintain client referenceability throughout the life of each client relationship.
Mentoring
Provide mentoring and guidance to newer Project Managers.
Task Tracking
Maintain accurate time and task tracking records on a weekly basis for reporting and billing purposes.
Maintain accountability for personal billability goals (75% / week).
Ensure all documented processes and procedures are followed.