Senior Project Manager, Americas Customer Program Management

LSEG•Creve Coeur, MO

About The Position

We have an exciting opportunity for an experienced Senior Project Manager to join the Americas Customer Program Management Team within our Implementation group. In this role, you will plan and complete key LSEG customer change projects, working across multiple business units and engaging with clients, internal collaborators, and project teams such as Technology, Customer Implementation, Sales & Account Management, and Product & Proposition. Reporting to the Director, Customer Program Management Americas, you will be responsible for delivering projects for Americas-domiciled clients, managing risks, raising issues, and supporting frontline teams.

Requirements

Strong knowledge of the LSEG suite of products.
Proven ability to manage and influence multiple participants, including external customers.
Experience in creating and presenting project plans and proposals.
Track record of solving business and operational challenges through structured approaches.
Comprehensive understanding of commercial, technical, and service drivers impacting project direction.
Skilled in meeting management and customer presentations.

Nice To Haves

Good understanding of the financial services industry and its key competitors.
Project Management or Financial Markets certification.
Familiarity with internal systems (e.g., Siebel, Salesforce, Licence Manager, ServiceNow, Full Picture) and ability to extract data for reporting.
Proficiency in Microsoft Office and project management tools.

Responsibilities

Plan and complete customer change projects globally.
Create and maintain project documentation, including project plans, RACI models, RAID logs, and reporting dashboards.
Lead cross-functional teams throughout the project lifecycle, driving performance and ensuring successful delivery.
Engage and influence partners at all levels, including external clients.
Present project plans and proposals to internal and external audiences.
Define and agree on approaches and alternative solutions to address business and operational challenges.
Manage meetings effectively (kick-offs, partner updates, status reviews, change control, and project reviews).
Build trust, manage expectations, and secure agreement and sponsorship from key partners.