Senior Project Manager

Waystar • Lehi, UT

1d

About The Position

ABOUT THIS POSITION Plans and coordinates all aspects of internal information system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. Develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. Match here if success requires technical skills. This job manages specific projects that have a distinct beginning and end. See also, Project Management - Project / Program (Design) focus if responsible for product development projects. WHAT YOU'LL DO Lead and manage the full lifecycle of multiple, concurrent, and complex information systems projects and programs, adhering to established methodologies (Agile, Waterfall, Hybrid). Develop comprehensive project plans, including scope definition, objectives, deliverables, timelines, resource allocation, and budget management. Define and track key performance indicators (KPIs) and metrics to monitor project progress, identify deviations, and implement corrective actions. Proactively identify, assess, and mitigate project risks and issues, developing contingency plans and escalating critical concerns to senior management when necessary. Facilitate effective communication and collaboration among cross-functional teams, including IT, business stakeholders, vendors, and executive leadership. Manage stakeholder expectations, ensuring clear and consistent communication regarding project status, changes, and outcomes. Oversee the procurement and management of external vendors and contractors, ensuring adherence to contractual agreements and quality standards. Mentor and provide guidance to junior project managers and team members, fostering a culture of continuous improvement and best practices. Contribute to the development and refinement of Waystar's project and program management methodologies, tools, and templates. Ensure compliance with Waystar's internal policies, regulatory requirements, and industry best practices for information systems projects.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• Minimum of 7+ years of progressive experience in IT project and program management, with a strong focus on information systems.
• Proven track record of successfully delivering large-scale, complex IT projects and programs on time and within budget.
• Expertise in various project management methodologies (Agile, Scrum, Waterfall, Hybrid) and proficiency with project management software (e.g., Jira, Azure DevOps, MS Project).
• Exceptional leadership, communication, negotiation, and interpersonal skills, with the ability to influence and motivate diverse teams.
• Strong analytical and problem-solving abilities, with a keen eye for detail and a strategic perspective.
• Experience with financial management, budgeting, and resource allocation for IT projects.
• Demonstrated ability to manage multiple priorities in a fast-paced and dynamic environment.

Nice To Haves

• Master's degree preferred.
• PMP, PgMP, CSM, or equivalent project/program management certification is highly preferred.
• Experience in the healthcare technology or financial technology sector is a significant plus.

Responsibilities

• Lead and manage the full lifecycle of multiple, concurrent, and complex information systems projects and programs, adhering to established methodologies (Agile, Waterfall, Hybrid).
• Develop comprehensive project plans, including scope definition, objectives, deliverables, timelines, resource allocation, and budget management.
• Define and track key performance indicators (KPIs) and metrics to monitor project progress, identify deviations, and implement corrective actions.
• Proactively identify, assess, and mitigate project risks and issues, developing contingency plans and escalating critical concerns to senior management when necessary.
• Facilitate effective communication and collaboration among cross-functional teams, including IT, business stakeholders, vendors, and executive leadership.
• Manage stakeholder expectations, ensuring clear and consistent communication regarding project status, changes, and outcomes.
• Oversee the procurement and management of external vendors and contractors, ensuring adherence to contractual agreements and quality standards.
• Mentor and provide guidance to junior project managers and team members, fostering a culture of continuous improvement and best practices.
• Contribute to the development and refinement of Waystar's project and program management methodologies, tools, and templates.
• Ensure compliance with Waystar's internal policies, regulatory requirements, and industry best practices for information systems projects.

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees