As the Senior Project Manager within the ICP organization, you will take the helm in shaping a high-performing project management team, accountable for delivering a superior customer experience from order to execution. You will lead by example—coaching, developing, and mentoring your team to excel in all aspects of project delivery while managing critical stakeholder relationships and strategic project outcomes. You will be responsible for aligning your team’s efforts with organizational goals, managing workload capacity, and serving as a key escalation point for complex or high-impact project issues. You will step into a direct project management role when the scope, complexity, or resource demands require your expertise and leadership. You will oversee and manage the open project backlog, ensuring proactive forecasting of sales performance on a monthly and quarterly basis. You will ensure projects are appropriately assigned and delivered on time, within budget, and to scope, maintaining a relentless focus on quality and customer satisfaction. When challenges arise, you will engage the right resources to address issues swiftly, communicate effectively with all stakeholders, and escalate strategically to ensure resolution. You will be a role model for process discipline, technical curiosity, and customer advocacy. You will play a pivotal role in shaping the customer journey throughout the execution phase. Through your leadership, your team will deliver on our brand promise—ensuring every interaction and outcome reflects our commitment to quality, reliability, and partnership. Your ability to influence behaviours, promote clear communication, and resolve issues with agility will directly contribute to our competitive advantage in the marketplace.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees