About the position
Oversees the integration and implementation of Personal Care data and applications. Supports efforts to increase application adoption in Personal Care and ensures that data is integrated into operational workflows, which includes aggregating of visit duration, tasks performed, care plan adherence, patient location, health status reporting and quality metrics data. Oversees the integration of Personal Care data with the VNS Health warehouse and acts as a liaison between Personal Care, VNS Health, VNS Health Plans, and outside vendors. Works under general direction. Identifies staffing/resource needed to manage new workflows. Considers organizational impact of proposed process, system and staffing changes. Ensures training, communications and organizational change management activities are included and delivered within project scope. Tracks implementation and monitors effectiveness of changes, managing/escalating risks and issues, managing budgets, managing vendors, and driving progress through to completion and project close. Designs daily reporting tools that identify where emergent situations are and where to act quickly to track interventions. Works jointly with developers, Business Intelligence and Analytics (BIA), and other departments' to support the planning process, implementation, training and adoption. Maps current process workflows and assists with solution design of process, system and organizational changes to address business objectives. Develops and applies practical, innovative ideas and approaches. Develops key metrics to monitor success of processes and adoption. Provides guidance for managing and evaluating reports. Defines business and functional requirements/specifications for system implementations and improvements. Oversees testing, training, and roll out of system changes. Ensures all users are set up prior to their in-service training. Participates in special projects and performs other duties as needed.
Responsibilities
- Oversees the integration and implementation of Personal Care data and applications.
- Supports efforts to increase application adoption in Personal Care.
- Ensures that data is integrated into operational workflows.
- Acts as a liaison between Personal Care, VNS Health, VNS Health Plans, and outside vendors.
- Identifies staffing/resource needed to manage new workflows.
- Tracks implementation and monitors effectiveness of changes.
- Designs daily reporting tools to identify emergent situations.
- Works jointly with developers, BIA, and other departments.
- Maps current process workflows and assists with solution design.
- Develops key metrics to monitor success of processes and adoption.
- Defines business and functional requirements/specifications for system implementations.
- Oversees testing, training, and roll out of system changes.
- Participates in special projects and performs other duties as needed.
Requirements
- Bachelor's Degree in Business Administration, Healthcare Administration or related field required.
- Master's Degree in Public Health, Business Administration, Public Administration, or Healthcare Administration preferred.
- Six Sigma or Project Management Professional Certification preferred.
- Minimum of three years of progressive experience in consulting, healthcare, managed care, quality, or a related discipline required.
- Advanced project management and facilitation skills required.
- Strong knowledge of logical business process, i.e., developing and implementing operational processes required.
- Effective oral and written communication and interpersonal skills required.
- Demonstrated ability to lead both small and large teams effectively.
- Proficiency in Microsoft Windows Word, PowerPoint, Visio, Excel and Access required.
Nice-to-haves
- Minimum of one year progressive experience in consulting, healthcare, managed care, quality, or a related discipline required for Capital Grants.
Benefits
- Compensation range: $98,200.00 - $130,800.00 Annual
