Senior Project Manager, Scrum Master

Blue Cross Blue Shield of Massachusetts•Boston, MA

About The Position

Ready to help us transform healthcare? Bring your true colors to blue. As a Senior Project Manager within the Care Navigation / Provider Operations Delivery team, you are responsible for leading the delivery of complex initiatives and capabilities that pertain to provider information collected, maintained, stored, and shared from providers and health care services. You are expected to deliver multiple complex projects that impact numerous business areas, coordinating and managing the work associated with all applications and capabilities the Provider Operations group relies on. This will involve working closely with business analysts, business leadership, technology teams, and 3rd party vendors to ensure all associated work is prioritized, coordinated, and documented. This role is eligible for our E-worker Persona. This role is inherently cross-functional, and you must be an effective communicator who can influence and build strong business relationships with both technical and non-technical stakeholders. You are expected to dive deep into the technology from a provider perspective and ensure projects are delivered efficiently and effectively. The ideal candidate is a problem solver who is passionate about technology, enjoys working collaboratively with engineering and data teams, and is equally comfortable interacting with business units on their needs. You should be someone who works under broad direction, with substantial personal responsibility and autonomy to plan and execute work to meet objectives.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
8+ years of experience in a role requiring full responsibility for the entire lifecycle of medium-to-large scale projects.
Advanced knowledge of MS Project, Kanban, and Agile management platforms
Proven experience applying a variety of project management methods and tools (e.g., MS Project, Jira, Clarizen) to plan, track, and report on project performance.
Well versed in using Jira to track initiatives, epics, stories, as well as communicate status to stakeholders and leadership
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience defining and executing against both short and long-term roadmap strategies
Strong coaching, collaboration, enablement and listening skills

Nice To Haves

Project Management Professional (PMP) certification is preferred.
Healthcare industry experience, particularly with provider information systems, is highly preferred.

Responsibilities

Project Leadership & Delivery: Define, facilitate, and ensure the satisfactory completion of multiple complex projects, providing effective leadership to cross-functional teams from initiation through delivery.
Financial & Risk Control: Take full responsibility for project financial performance by monitoring and managing budgets and forecasts; conduct ongoing risk assessments to systematically identify, evaluate, and mitigate threats and vulnerabilities to project success.
Stakeholder Management: Develop and execute stakeholder management plans, ensuring clear communication and fostering collaboration between technical teams, business leaders, and vendors to achieve strategic alignment.
Project Controls & Reporting: Establish and operate robust project control solutions for planning, scheduling, and tracking; provide detailed status reports and executive-level communications on progress, risks, and issues.
Methods & Process Improvement: Select, adopt, and adapt appropriate project management methods and tools for each project, and contribute your expertise to the continuous improvement of the project management discipline and internal processes.