Senior Project Manager, Sales and Service

Korn Ferry

About The Position

We’re excited to welcome a Senior Project Manager who will play a pivotal role in driving the global rollout of Sales & Service products and services, ensuring consistent best-practice delivery across regional teams, and supporting strategic transformation initiatives. In this position, you’ll have the chance to collaborate closely with a diverse team including the global delivery team, leaders, operations, product managers and other internal stakeholders. This role involves managing complex projects with multiple stakeholder groups, including technology teams, and is ideal for someone with project management experience in SaaS environments.

Requirements

7+ years of progressive project management experience, including significant responsibility for client-facing delivery of complex, technology-enabled solutions
Demonstrated experience successfully leading large, complex client projects with multiple stakeholders, workstreams, and dependencies across geographies
Proven track record managing end-to-end client engagements, including scope, schedule, budget, risk, quality, and client satisfaction
Experience delivering projects in SaaS, digital, or emerging technology environments; experience deploying solutions within CRM or enterprise platforms strongly preferred
Strong client-facing skills, with experience engaging and influencing senior and executive-level client stakeholders
Demonstrated ability to lead and motivate cross-functional delivery teams, including consultants, analysts, and technical resources, in remote and matrixed environments
Experience managing project financials, including forecasting, budget tracking, invoicing accuracy, and revenue recognition in partnership with Finance and Operations
Comfort partnering with Sales and Commercial teams, including supporting scoping, change control, and identification of expansion or upsell opportunities
Experience contributing to or improving delivery standards, methodologies, or best practices based on client outcomes and lessons learned
Advanced proficiency in MS Word, Excel, Outlook, and PowerPoint; ability to quickly learn internal systems and delivery tools
Bachelor’s degree in a related field or equivalent professional experience

Nice To Haves

Project Management certification (PMP, PRINCE2, or equivalent) preferred

Responsibilities

Lead end-to-end delivery of complex, client-facing Sales engagements, including large-scale deployments of Korn Ferry Digital solutions (e.g., KF Sell) within client CRM and enterprise technology ecosystems
Serve as the primary owner and escalation point for assigned client projects, accountable for scope, timeline, budget, quality, risk management, and overall client satisfaction
Partner closely with clients, Sales, Consulting, Product, Technology, and Delivery teams to align delivery plans with client objectives and contractual commitments.
Develop and manage detailed client project plans across multiple workstreams, geographies, and dependencies, proactively identifying risks, issues, and mitigation strategies
Lead, coordinate, and motivate cross-functional delivery teams, including consultants, analysts, and technical resources, ensuring clarity of roles, deliverables, and milestones
Facilitate and lead client-facing governance, status, and steering meetings, clearly communicating progress, risks, decisions, and outcomes to senior and executive-level stakeholders
Ensure delivery excellence through the definition and execution of quality assurance strategies, adhering to Korn Ferry delivery standards and best practices
Oversee financial management of client projects, including forecasting, budget tracking, invoicing accuracy, and revenue recognition in collaboration with Finance and Operations
Capture, document, and communicate lessons learned and continuous improvement insights to strengthen future client engagements and delivery approaches
Lead multiple concurrent client engagements with competing priorities, ambiguity, and senior stakeholder expectations
Act as a trusted delivery advisor to clients, proactively shaping delivery approaches to support adoption, transformation, and long-term success
Contribute to the evolution of Sales & Service delivery methodologies, standards, and tools based on client experience and outcomes