Senior Project Manager, Omnichannel Initiatives

Otsuka America • Princeton, NJ

223d

About The Position

We are seeking a highly organized and results-driven Sr. Project Manager of Omnichannel Initiatives to lead and coordinate our omnichannel initiatives. In this role, you will be responsible for managing the end-to-end execution of project that bridge our digital and physical customer experiences across field teams, web and digital touchpoints. You will collaborate with cross-functional teams including field operations, information technology, customer engagement, brand and third-party partners to ensure a seamless integration and delivery of omnichannel solutions that enhance customer engagement and drive business results. This role reports into the Director Business Partnership within the Omnichannel Center of Excellence.

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
• PMP, CSM, or Agile certifications a plus.
• At least 7 years of experience in technical project management, ideally within the customer experience, pharma, omnichannel domains.
• Demonstrated success managing omnichannel or customer experience projects involving web, digital and field teams.
• Strong understanding of system architecture and integrations including APIs, middleware and data flows.
• Excellent organizational, problem-solving, and stakeholder management skills.
• Proven ability to thrive in a fast-paced matrixed environment.
• Excellent project management skills, with expertise in Agile methodologies preferred.
• Experience managing multiple projects simultaneously, with proven ability to prioritize tasks and allocate resources effectively.
• Outstanding interpersonal and communication skills, with the ability to work effectively with cross-functional teams, stakeholders, and external partners.
• Experience with Veeva Vault is a plus.
• Experience in the pharmaceutical industry is a plus.
• Experience with planning, strong documentation skills, able to manage themselves and their work.
• Experience with tools like MS Project, JIRA, Azure DevOps, Microsoft 365, Visio, Invision, Workfront, Smartsheet, and/or equivalent.

Nice To Haves

• Experience with agile methodologies.
• Experience in the pharmaceutical industry.

Responsibilities

• Lead the planning, execution and delivery of complex omnichannel initiatives, ensuring they are completed on time throughout the integrated technical processes.
• Serve as point of contact for coordination of omnichannel initiatives to our partner teams (Development, engineering, UX/UI, analytics, marketing and customer engagement operations teams., etc.) to give visibility on projects progress, plannings, risks, issues, and decisions to be taken.
• Manage multiple projects with project plans (MS Project), notes/status updates, and effective communication.
• Define workstreams and involve all relevant stakeholders to orchestrate the work to be done.
• Highlight any business requirements requiring new capabilities or technologies; identify solutions and timing. Identify and manage project risks, dependencies, and change management processes.
• Ensure technical feasibility within set timelines across platforms/systems.
• Implement and refine project management best practices, tools, and methodologies as needed.
• Collaborate with third party partners involved in the omnichannel initiatives.
• Track and report project performance, providing transparency to stakeholders through regular status updates and dashboards.
• Act as a translator between technical and non-technical teams to ensure clear communication and understanding of project requirements and deliverables.
• Track activities (Azure DevOps) and deliverables with all key stakeholders, ensuring timely completion and quality output.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree