About The Position

About the role: As a critical partner to our Order-to-Cash (O2C) team, you will serve as a project manager and operational problem solver who bridges the gap between long-term vision and daily execution, transforming complex billing and collection challenges into streamlined, world-class processes. You will support the O2C portfolio with a relentless focus on operational excellence, leveraging deep project management expertise to eliminate bottlenecks and deliver quick scalable solutions. This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

Requirements

  • Proven experience navigating the "nitty-gritty" of invoicing and collections.
  • A "fixer" mentality—you enjoy getting your hands dirty to solve a process gap rather than just reporting on it.
  • Ability to pivot between long-term strategic planning and immediate, tactical troubleshooting.
  • 5-7 years of experience in a program, project or operations manager role.

Nice To Haves

  • Salesforce, Stripe, Netsuite, Vertex and Collections Tooling software experience.

Responsibilities

  • Direct the end-to-end O2C portfolio with a relentless focus on operational uptime. You aren't just tracking milestones; you are identifying bottlenecks and implementing rapid-response solutions to keep the business moving.
  • Conduct targeted market research to benchmark our O2C performance. You’ll translate industry "best practices" into practical, internal roadmaps that drive measurable ROI.
  • Generate insights and recommend action to leadership by monitoring and analyzing core business metrics.
  • Serve as the definitive Subject Matter Expert for daily O2C operations. You will use your deep process knowledge to conduct impact analysis on the fly, ensuring agile pivots don’t break downstream workflows.
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