About The Position
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Lead and manage the Services Project Management team to ensure successful implementation of EF&I (Engineering, Furnish & Installation) deployment projects within customer networks. Drive achievement of service target margins, accurate revenue recognition, and adherence to committed schedules and deliverables, ensuring customer satisfaction in quality and service. Collaborate with pre-sales teams to provide project management expertise for customer proposals and RFP responses. Coordinate across internal teams (Sales, Bid Management, Service Delivery Groups, Finance) and customer project management teams to meet project deliverables and financial targets. Develop EF&I project forecasts based on sales and manufacturing input, ensuring proper planning and addressing deviations in project schedules. Act as the primary point of contact for all project aspects, maintaining close communication with stakeholders and reporting project status to management. Mentor, train, and develop entry-level and less senior Deployment Project Managers, fostering team growth and process improvement initiatives.
Requirements
- Bachelor’s degree in a related field with 6-8 years of relevant experience, or equivalent combination of education and experience.
- Proven expertise in Optical Deployment Project Management.
- Proficiency in Microsoft Word, PowerPoint, Excel, and Microsoft Project; experience with MRP/ERP systems (e.g., Oracle) is a plus.
- Outstanding planning, scheduling, and coordination skills, along with superior outsourcing management ability.
- Strong leadership and communication skills, with a customer-focused approach.
Nice To Haves
- Advanced degree preferred.
- PMP certification considered an asset.
- Experience in JIT (Just In Time) concepts related to EF&I field projects.
- Advanced knowledge of organizational awareness and ability to navigate formal and informal structures.
- Capabilities in critical thinking, judgment, and decisiveness in complex situations.
- Demonstrated ability to foster team learning and create development opportunities.
- Hands-on management style with team-building expertise.
- Self-motivation and ability to work effectively in cross-functional team environments.
Responsibilities
- Lead and manage the Services Project Management team to ensure successful implementation of EF&I (Engineering, Furnish & Installation) deployment projects within customer networks.
- Drive achievement of service target margins, accurate revenue recognition, and adherence to committed schedules and deliverables, ensuring customer satisfaction in quality and service.
- Collaborate with pre-sales teams to provide project management expertise for customer proposals and RFP responses.
- Coordinate across internal teams (Sales, Bid Management, Service Delivery Groups, Finance) and customer project management teams to meet project deliverables and financial targets.
- Develop EF&I project forecasts based on sales and manufacturing input, ensuring proper planning and addressing deviations in project schedules.
- Act as the primary point of contact for all project aspects, maintaining close communication with stakeholders and reporting project status to management.
- Mentor, train, and develop entry-level and less senior Deployment Project Managers, fostering team growth and process improvement initiatives.
Benefits
- Ciena offers a comprehensive benefits package, including medical, dental, and vision plans
- participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- company-paid holidays
- paid sick leave, and vacation time
- We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
