Senior Project Manager, Customer Development

Instructure, Inc.

12d

About The Position

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We are looking for a senior-level project manager who enjoys managing multiple, dynamic, and fast-paced projects that deliver customized solutions to meet our customers’ specific needs.
We bring to life our clients’ vision for enhancing learning by building custom applications/solutions that go beyond our core software offerings. How do we do it?

Requirements

• Proven Experience: A minimum of 5+ years as a lead Project Manager in a technical environment, with a demonstrable track record of managing high-stakes, client-facing custom software projects.
• Methodological Mastery: Expert-level command of both Waterfall and Agile methodologies, specifically as applied to fixed-scope/fixed-fee client engagements.
• Technical Literacy: Deep understanding of the Software Development Life Cycle (SDLC), including experience managing technical integrations involving APIs and LTI standards.
• AI-Enhanced Execution: A forward-thinking approach to project management, including the practical application of Generative AI tools to automate status reporting, enhance documentation, and improve day-to-day processes.
• Executive Communication: Exceptional verbal and written communication skills, with the ability to articulate technical complexities to non-technical stakeholders and influence decision-making at the executive level.
• Operational Excellence: High professional stamina with a meticulous eye for detail and the organizational mastery required to navigate complex, fast-paced environments.
• Collaborative Demeanor: A composed and constructive approach to feedback, with the ability to maintain a positive, high-performance team culture under pressure.
• Educational Background: A Bachelor’s degree in Business, Information Systems, or a related field.

Nice To Haves

• Professional Certification: PMP or Scrum Master certifications are preferred.
• Industry Context: Prior experience in the LMS/EdTech industry or within a professional services firm specializing in custom SaaS solutions is highly desirable.

Responsibilities

• Orchestrate Delivery: Lead the end-to-end delivery of multiple concurrent custom software solutions, ensuring rigorous adherence to scope, budget, and timeline within the Canvas LMS ecosystem.
• Strategic Relationship Management: Cultivate high-trust partnerships with clients, managing expectations through proactive communication and sophisticated change management to maintain project integrity.
• Cross-Functional Leadership: Drive collaboration between external stakeholders and internal teams—including Solutions Architecture, Engineering, UI/UX, QA, Customer Success, and Sales—to deliver complex technical requirements and successfully navigate through User Acceptance Testing (UAT).
• Risk Mitigation & Accountability: Oversee the full project lifecycle, implementing robust risk mitigation strategies and maintaining high levels of accountability across all development phases.
• Data-Driven Reporting: Leverage enterprise tools (Salesforce, JIRA, Smartsheet, Confluence, PSA software) to maintain precise data integrity, providing executive-level reporting on project health, resource utilization, and financial performance.
• Product Subject Matter Knowledge: Develop understanding in Instructure’s product suite to act as part of the strategic advisory team for custom development and services opportunities.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
• Comprehensive wellness programs and mental health support
• Annual learning and development stipends to support your growth
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees