Senior Project Manager, Behavioral Health

ComPsych • Chicago, IL

99d • $70,000 - $90,000

About The Position

The Behavioral Health Senior Project Manager will provide oversight for initiatives requiring project management impacting the Behavioral Health Product and Customer Success team for a suite of behavioral-health related offerings. You will play a crucial role in developing relationships and ensuring excellent service delivery to all customers. The type of projects worked on will be complex and have impacts to revenue. As a Senior Project Manager, you will participate as a member of the leadership team and act as a mentor to colleagues in the department as well as manage an administrative team that supports the Customer Success Account Managers.

Requirements

• Bachelor's degree required
• 1-2 years of project management experience required
• 1-2 years of supervisory experience preferred
• Must have strong critical thinking skills, and attention to detail
• Strong experience managing complex projects with multiple stakeholders
• Must be able to communicate effectively both verbally and in writing to a diverse group of people
• High level of organizational aptitude and attention to detail
• Strong skills in Microsoft Office Suite required
• Self-starter with ability to multi-task and work autonomously

Responsibilities

• Provide expert knowledge in project management while also leading a team of administrative staff
• Delegate tasks to the team and offer coaching and guidance to maintain efficiency and quality standards
• Prioritize, and complete projects as identified by Behavioral Health leadership team with a particular focus on customer impact and revenue
• Support and provide input around initiatives to drive efficiency and effectiveness within the Behavioral Health department or ComPsych as a whole
• Create, maintain, and manage all content within Behavioral Health systems serving as the central repository for customer success policies, procedures, and educational resources
• Lead and coordinate all health fair season initiatives, including logistics, materials, giveaways, and representation requests
• Oversee and maintain ownership of the company's online platform tool
• Maintain the Customer Success department calendar, curriculum, and meeting operations (agendas, invites, recordings, etc.)
• Manage activation of customer access delivery modalities (chat, online scheduling, waitlist scheduler, and other systems)
• Serve as owner, complier, and auditor for critical tracking tools, including retention lists, upsell tracking, termination tracking, and account health records
• Act as liaison to resolve system-related issues (e.g. inaccurate plan design, missing employee counts, mismatched records between systems)
• Build and maintain cross-departmental relationships in order to effectively drive key projects with minimal leadership support needed
• Establish strong credibility and trust with ComPsych's business leaders
• Develop a strong understanding of the Behavioral Health product offering and act as a subject matter expert
• Set appropriate expectations for project delivery and drive to 100% of deliverable dates met
• Develop and communicate clear, concise, up-to-date project plans and make available to all stakeholders
• Act as a mentor to other project managers and support resources
• Perform other duties as assigned

Benefits

• Full benefits package, including Paid Time Off (PTO)
• Medical, dental, vision
• 401(k) with match
• Robust EAP
• Wellness program
• And much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree