Senior Project Engineer

Eaton Corporation•Pleasanton, CA

14h

About The Position

The primary function of the Senior Field Project Engineer is to serve as the technical liaison between the product lines, field sales and the customer during the execution of major sized project orders. In this role, you will have technical ownership of the order and create a positive customer experience through a proactive approach to project support and issue resolution. This position works independently on daily tasks while also collaborating with the project manager, coordinator, and sales team to deliver a successful project. In this function you will: Act as the technical liaison and point of contact between customers, sales, and factories to efficiently carry out technical order configuration, documentation, and warranty resolutions. Develop and maintain relationships with external customers (end customers, distribution, contractors) and internal customers (sales, plants, services) for assigned projects Review and interpret project specific contract drawings and specifications ensuring technical accuracy and complianc Join on-site project kick-off meetings, host customers in-person at plant inspections and witness tests, and lead/coordinate site visits for startup/commissioning and warranty work Host and/or lead regular project focused calls and meetings with external customers to ensure project technical details and issues are reviewed and resolved Manage technical changes to the bill of material - leading coordination and verification with plant engineering teams Coordinate and interpret engineered-to-order drawings to build customer documentation packages and answer project specific technical questions Leverage centralized resources to create, manage and own project specific documentation including but not limited to customer Submittal packages, Construction drawings, Operation and Maintenance Manuals, and As-built drawings Provide warranty/quality technical support for customer issues: Collaborates independently and maintains relationships with Sales Engineers, Project Managers, Project Coordinators, other Project Engineers, and the Documentation Team Develop and execute proactive order entry strategies that will facilitate order fulfillment and technical support as well as minimize order delay. Analyze and communicate project risks and financial impacts based on technical changes or requirements Manage daily phone and email activity, providing directions, solutions and updates. Perform all other duties as required by Management.

Requirements

Bachelor's degree from an accredited institution
Minimum 3 years of work experience in sales, sales support, technical role or applicable field
Bachelor's degree in engineering or another technical field
Electrical industry expertise and product knowledge
Ability to establish customer relationships within the market area while maintaining and growing existing customer relationships
Ability to travel 10% of the time

Nice To Haves

Prior engineering, sales and/or sales support experience with focus on the following customer bases: data center, wastewater treatment, government, utility, commercial construction

Responsibilities

Act as the technical liaison and point of contact between customers, sales, and factories to efficiently carry out technical order configuration, documentation, and warranty resolutions.
Develop and maintain relationships with external customers (end customers, distribution, contractors) and internal customers (sales, plants, services) for assigned projects
Review and interpret project specific contract drawings and specifications ensuring technical accuracy and complianc
Join on-site project kick-off meetings, host customers in-person at plant inspections and witness tests, and lead/coordinate site visits for startup/commissioning and warranty work
Host and/or lead regular project focused calls and meetings with external customers to ensure project technical details and issues are reviewed and resolved
Manage technical changes to the bill of material - leading coordination and verification with plant engineering teams
Coordinate and interpret engineered-to-order drawings to build customer documentation packages and answer project specific technical questions
Leverage centralized resources to create, manage and own project specific documentation including but not limited to customer Submittal packages, Construction drawings, Operation and Maintenance Manuals, and As-built drawings
Provide warranty/quality technical support for customer issues
Collaborates independently and maintains relationships with Sales Engineers, Project Managers, Project Coordinators, other Project Engineers, and the Documentation Team
Develop and execute proactive order entry strategies that will facilitate order fulfillment and technical support as well as minimize order delay.
Analyze and communicate project risks and financial impacts based on technical changes or requirements
Manage daily phone and email activity, providing directions, solutions and updates.
Perform all other duties as required by Management.