Senior Project Analyst - Qualtrics (Remote)

Ibis Public Sector-posted 2 months ago
$82,000 - $110,000/Yr
Full-time • Mid Level
Alexandria, VA
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Ibis Public Sector is seeking a Senior Project Analyst to build relationships with our customers while successfully implementing and delivering Qualtrics solutions. As part of the role, you will work collaboratively with cross-functional technical teams to develop and implement solutions that meet customers’ technical and strategic goals. The Senior Project Analyst will be responsible for managing workstreams and deliverables, coordinating resources, and ensuring deadlines are met, while driving projects to completion and ensuring a high level of client satisfaction.

  • Conduct Qualtrics implementations for multiple clients.
  • Lead and manage resources to accomplish project deliverables efficiently and effectively.
  • Manage project scope and schedule, and create priorities and risks associated with the projects assigned.
  • Support business development efforts, including client meetings and project scoping calls.
  • Guide customers through program design, system architecture, and creation of a project plan.
  • Use insights from project scoping efforts to recommend potential Qualtrics and/or Advisory solution(s) customized to client needs and alignment with district goals.
  • Deliver technical solutions, including technical assessment, organization, and cleaning of .csv data sets.
  • Support automation set-up.
  • Build out Qualtrics surveys and dashboards.
  • Provide updates on project plans and progress toward goals.
  • Provide technical training to clients on best practice platform use.
  • Complete Qualtrics certifications: DesignXM, CX, EX.
  • Assist in the creation and maintenance of a set of delivery team best practice materials, methodologies, and toolkits.
  • Effectively manage shifting priorities and adapt plans/timelines accordingly.
  • 3-5 years of hands-on Qualtrics EX/CX experience, leveraging the Qualtrics platform to create efficiencies and/or derive insights.
  • Ability to effectively manage all aspects of project delivery from kick off to close of implementation on time and on budget.
  • Experienced and comfortable presenting virtually to client groups.
  • Skilled at defining programs, writing detailed functional specifications, and delivering projects that meet rapidly evolving business needs.
  • Direct experience with the use of qualitative and quantitative data to set and monitor strategic actions and goals.
  • Creative, motivated, self-starter, comfortable navigating a start-up environment, and using their voice to contribute to the development of a growing new business.
  • Ability to quickly build strong relationships with both colleagues and clients.
  • Ability to convey recommendations to address barriers in real time, as well as work with others to solve more complex problems in a timely manner.
  • Flexible time off for vacation and personal time.
  • Participation in the firm’s Benefits Program including medical, dental, vision, life, group voluntary benefits, individual voluntary benefits, short-term disability, flexible spending accounts and parental leave benefits.
  • Short-Term and Long-Term Disability at no cost.
  • Company-covered Life Insurance.
  • Access to group legal services.
  • Identity theft protection through LifeKeys services.
  • 401(k) plan with company contributions.
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